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Message 1 of 2
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Deskjet 2630 only print only over app

HP Recommended
Deskjet 2630
Microsoft Windows 10 (64-bit)

Hi,

 

i have the Deskjet 2630 and since one week i have the problem that he is onnly printing by the apps.

 

It works from my smartphone or direct from my windows 10 Computer over the HP Smart App.

But when i want do print direct from word or a pdf from adobe the printer is working but the papers are white.

 

Same Problem on my Windows 7 Computer. Here there is no HP Smart App possible and so i can't not print.

 

So it can't be a hardware problem but software only. I als reinstalled the drivers and software but still not working

1 REPLY 1
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Message 2 of 2
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HP Recommended

Hi,

Please print and evaluate a Printer Status Report:

https://support.hp.com/id-en/document/c05368417

 

Can you see any specific color missing from the printout?

 

Shlomi



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