Deskjet 2722e unable to install

[Dee551]

I have looked at the solution for Deskjet 2722e and I still can't install the printer it keeps failing. I had a deskjet previously and no issues

It is a driver issue apparently but I have spent 3 days trying to install and no success 

[Dragon-Fur]

@Dee551 

Welcome to the HP User Community.

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@Dee551 wrote:

I have looked at the solution for Deskjet 2722e and I still can't install the printer it keeps failing. I had a deskjet previously and no issues

It is a driver issue apparently but I have spent 3 days trying to install and no success 

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What have you tried as "solution"?

For example...

What are you installing?  Full Feature Software / full driver printer software or HP Smart application?

How is the printer connected to the network?

Is there any message when the installation fails?

Are there blinking lights on the printer?

Some of the basics

  HP DeskJet 2700, DeskJet Plus 4100 Printers - Blinking Lights

HP DeskJet 2752 | 2755 | 2720 AiO printer : Restore wireless to default or Reset to setup mode

Video - Install printer software

HP DeskJet 2700 series printer : Download Offline Copy of Software and Install on Win 10 computer

Technology Tips Video Gallery  From our HP Expert greenturtle

"Technology Tips" DeskJet 2700

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

Open

HP DeskJet 2722e All-in-One Printer 

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Question / Concern Answered, Click "Accept as Solution"

[Dee551]

I have been through all those options twice over I have spent 3 days trying to get  working in the end I am able to print by using the HP Smart Printing directly which is the only workaround I have

I bought the printer 3 days ago and am tempted to send it back as something is not right

[Dragon-Fur · Accepted solution]

@Dee551 

Not sure - though it sounds like there is perhaps a bit of software stuck somewhere from a failed previous attempt.

Possibly Related:

Did you enable HP+ ?

Consider / Try

Uninstall any printer software found in Control Panel > icon view > Programs and Features

Restart the computer and sign in

Check for - and Remove - any left over bits of software (Check and Remove section below)

If any changes are made, Restart the computer and sign in

Install the Full Feature Software / full driver printer software

Uninstall Existing Printer Software (Full Feature Software)

Uninstall HP printer software and drivers

Control Panel > icon view > Programs and Features >

Find / Select > Uninstall the printer software

Restart the computer and sign  in

Reminder: 

Windows > Uninstall HP printer software > Restart.

Next,

Open Control Panel > icon view > Devices and Printers

Check > If the printer is found, Right-Click and Remove the printer

If you have to "remove" the printer, next:  Restart the computer and sign in

NOTE:  If software will not uninstall, appears to be removed and is “still hanging around” after you uninstall / Restart...

Microsoft:  Fix problems that block programs from being installed or removed

OR

Revo Uninstaller (Free version)

then

Restart the computer and sign in

Check and Remove Section

Reminders

• After all checks > If any changes are made > Restart the computer and log in
• Can't stand it?  Do the first one and ignore the others - see how it goes

Check / Remove - Printer Drivers – Lurking in Devices and Printers

Control Panel > icon view > Devices and Printers

Left-Click on any unwanted Printer found in the Printers list

(Top Ribbon) Click Print Server Properties > tab Drivers

Select each unwanted entry > Remove > OK to exit menu

Back in Devices and Printers > Right-Click on the printer > Remove Device

Check / Remove – Printer folder/files in C:\ ProgramData

Open File Explorer > Navigate to C:\ProgramData > Open folder Hewlett Packard

Delete any Printer related folders / files

Check / Remove - Printer Software – Lurking in the Device Manager

Control Panel > icon view > Device Manager

Expand category Printers

If any unwanted printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

Expand category Imaging Devices

If any unwanted printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

Check / Remove  - Printer Software – Lurking in the User Account

Clear HP / files in Temp folder

Windows key + X + R (Run command) > type %temp%

Delete the files in the Temp folder (Ignore files that cannot be removed)

Open File Explorer > Navigate to C:\Users\YourAccount\AppData\Local\HP

Remove / Delete any folder named for the printer you wish to remove

Manual Queue Reset

Optional – Add this procedure if there are continuing issues…

Windows 10 / Windows 11

Windows Start > Search for “Services”

Optionally Right-Click and Pin to Start / Taskbar > Open Services App

Windows 10

Control Panel > icon view > Administrative Tools > Services

Next,

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the folder and Delete any files found in folder C:\Windows\System32\spool\PRINTERS

Start Print Spooler Service

End Check and Remove Section

After all checks are completed > Restart the computer and log in

======================================================

Video - Install printer software

HP DeskJet 2700 series printer : Download Offline Copy of Software and Install on Win 10 computer

Yes, returning the printer is an option within the return window.

If you did enable HP+, contact the HP+ concierge help desk.

Printer and  HP+ service

Contact HP+ Support

OR

>>> Open your HP+ Printer Homepage > Exclusive HP+ Help > Click Contact Us link in the Orange box

Note that HP+ assistance is only available for registered HP+ printers.

OR

If you have not done so, consider contacting HP Support.

There is a short window right after purchase when setup help might be available.

HP Support – Hardware / Technical Support for Devices in Warranty

Registered Devices in Warranty:  Select a method and contact HP Support…

Open website  HP World-Wide Support

Select your region and follow the prompts

Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

 ---------------------------------------------------

Reminders - READ

• Case submission to HP Support is available to those whose devices registered and are still in Warranty.

• Some regions display phone / chat contact information only after the case is submitted online

• Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.
• HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.
• If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.

Important

• HP Phone numbers you find on the Internet have likely been hijacked.  Old HP phone numbers – those no longer used by HP since the move to “online” case submissions  – might have been hijacked.  Do not be a victim.  Be Careful.

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Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[Dee551]

Brilliant thanks for the additional tips I haven't tried all of those so will give them a go

I was going to try HP+ tomorrow if nothing else works as I do have that cover

Will let you know if I fix it

[Dragon-Fur]

@Dee551 

You are welcome.

Although it is extra work to do so,

Consider taking a look at the user manual.

The guide doesn't cover "everything" -- it might help give you an idea of what might be happening.

 User Guide

For example

Chapter 3 - Connect your printer - starting on Page 19

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[Dee551]

Success, I have reinstalled the printer and it appears to be ok.

Thanks so much for all the help

[Dragon-Fur]

@Dee551 

Excellent.

You are welcome.

Happy Printing and Scanning!

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"