Deskjet 2855e install

[Davidg515]

I connected my new desk jet 2855e to power. The power (and all the buttons) flash without be pressing the power on button. I can't get it to power off or on. And I can't get my computer to recognize the printer after downloading the software....

[zoey7886]

@Davidg515, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Deskjet 2855e Installation Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Here are the steps to resolve the issues with your HP Deskjet 2855e printer:

Power Cycling the Printer

1. Disconnect the Power: Unplug the power cord from the back of the printer and the wall outlet.
2. Wait: Wait for at least 60 seconds.
3. Reconnect: Plug the power cord back into the printer and the wall outlet. Ensure the connection is secure.
4. Turn On: Try pressing the power button to see if the printer responds correctly.

Check the Connections

1. Ensure all cables are securely connected: Verify that the power cable and USB or network cables (if applicable) are properly connected.
2. Use a different outlet: Sometimes, the issue can be with the power outlet. Try connecting the printer to a different power outlet.

Software Installation

1. Restart your Computer: Sometimes, a simple restart can resolve recognition issues.
2. Re-download the Software.
3. Run the Software as Administrator: Right-click on the downloaded file and select "Run as Administrator." 

Hope this helps! 

Take care, and have an amazing day!  

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Regards,