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‎12-10-2020 03:45 PM

HP Recommended
Product: HP DeskJet serie 3050 - J610
Operating System: Other

Since the last update of Mac OS it does not allow me to print. It tells me that there is no driver compatible with the operating system. 

Category:
17 people had the same question
6 REPLIES 6

‎12-13-2020 10:29 AM

HP Recommended

Hi,

Try following below version of the HP Easy Start Utility:
https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/ASU/HP_Easy_St...

 

As soon as you open HP Easy Start, click the top HP Easy Start menu and select Uninstall HP Software...
Read any warnings that display, and then click Continue. When prompted, type your administrator user name and password and follow the steps on screen.
Click Set Up New Device, and then follow the instructions to reinstall your printer with HP Easy Start and let me know if that may resolve the problem.

 

Please let me know how it goes,

Shlomi



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‎12-14-2020 12:24 PM

HP Recommended

Thank you. I followed the instructions step by step, but it says it couldn't auto locate any software option.

 

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‎12-14-2020 02:04 PM

HP Recommended

Thanks for the information.

I have sent you a private message, please click here to access private messaging.

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎01-21-2021 01:16 PM - edited ‎01-21-2021 01:17 PM

HP Recommended

I am having the same issue. Can't find the software for my device

 

 

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‎01-26-2021 07:42 AM

HP Recommended

I am also having the same problem.  I cannot connect my HP DeskJet 3050 All-in-One J610 Series to my new MacBook Air M1 with OS Big Sur (Version 11.1).

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‎01-26-2021 10:47 AM

HP Recommended

Hi.

Please try following the Resolution section below and let me know how it goes:

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/Having-problems-installing-older-HP-Printers-o...

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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