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Locked

‎08-26-2020 09:23 PM

HP Recommended
Product: HP Deskjet 3720

Has anyone had issues with this? The HP smart app won't connect to the printer and the printer won't connect to wifi. Please help.

2 people had the same question
1 REPLY 1

‎08-29-2020 11:33 AM

HP Recommended

@Sheree37

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Some HP software components might have installed incorrectly, even if the printer setup failed. Remove and reinstall the software to clear any possible issues.

  • 1. Disconnect the USB cable from the printer, if necessary.

  • 2. In Windows, search for and open Control Panel.

  • 3. Under Programs or Programs and Features, click Uninstall a program to open the list of installed programs.

  • 4. Click the HP printer name to open the uninstall confirmation window, and then click Yes to complete the software removal.

  • 5. Make sure the printer is turned on, cartridges are installed, and plain paper is loaded in the main tray.

  • 6. Go to 123.hp.com. This guided service automatically locates the correct print driver or app for your computer operating system version.

  • 7. Follow the instructions to download and install the driver or app. During the installation, select HP Smart or the full software option to get the most out of your HP printer, and then follow the steps to set up the printer connection.

Try to print. If the issue is not resolved, continue to the next step.

Troubleshoot connection issues with network or USB-connected printers.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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