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‎01-15-2019 12:37 PM

HP Recommended
Product: Deskjet 9800
Operating System: Microsoft Windows 7 (32-bit)

Installed two new cartridges and the printer's red lights are flashing. Colour is HP 344 and Black is HP 339.

Also using USB 2 port.

When the printer boots up it sends out a blank page.

I'm unable to print anything including test pages.

1 REPLY 1

‎05-14-2019 02:18 AM

HP Recommended

hi @AlwaysDave , 

Thanks for your mesage. Sorry to hear your experience. Just to ensure you have the right link to download click below and choose the relevant operating system: 

https://support.hp.com/sg-en/drivers/selfservice/hp-deskjet-9800-printer-series/439153

 

Please make sure to follow the installation instructions for a successful download and installation.

 

regards, 

Waynetheshayne

Click "Accept as Solution" if it solved your problem, so others can find it. If my answer was helpful please click the "Thumbs Up" to say "Thank You". Although I am an HP employee, I am speaking for myself and not for HP.

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