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Locked

‎12-09-2024 09:06 AM

HP Recommended
Product: HP Deskjet D4160 Printer
Operating System: Microsoft Windows 11

My wife just got a new desktop computer with Windows 11.  I downloaded HPPSdr from the HP website, but I get an error message: "Extraction Failed  Can Not Delete Output File"  The computer sees the printer but says that the driver doesn't exist.  Can I get this to work or is her ancient printer simply not compatible with Win11?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-09-2024 03:48 PM

HP Recommended

Hi @Lost-in-LA 

Please try to install the next driver,

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif.,.,.

.
@ferRX / I am a volunteer posting answers on my own time.

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3 REPLIES 3

‎12-09-2024 03:48 PM

HP Recommended

Hi @Lost-in-LA 

Please try to install the next driver,

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif.,.,.

.
@ferRX / I am a volunteer posting answers on my own time.
1 person found this reply helpful
Was this reply helpful? Yes No

‎12-10-2024 07:01 AM

HP Recommended

Thanks FerRX!  The installation hung up before it was finished and I got a Windows compatibility error message.  I had to use task manager to get the program to close.  Nonetheless, printer is now working.  Hooray!

1 person found this reply helpful
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‎12-10-2024 03:56 PM

HP Recommended

Great 113_thumbsup.gif, nice to know drivers worked !

Happy printing ! Happy holidays !

nochebuena.JPG

Best regards,

ferRX.

dodecaedroh.gif

.
@ferRX / I am a volunteer posting answers on my own time.
Was this reply helpful? Yes No
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