Deskjet F4100 all-in-one will not print, windows says it is Off Line. what do i need to do to fix it

[harrison755]

Need help with a Compaq Presario, has Window Vista with HP Deksjet F4100 All-in-one printer.  Windows says the printer of off line and it will not print. How do I fix this problem?

[Raj1788]

@harrison755

Thank you for joining HP Forums.

It's a pleasure assisting you in finding answers to your technical queries.

To provide you with an accurate solution, I'll need a few more details:

Is the copy working fine?

Try using a different USB cable or port and check if it works.

If the USB cable and the port is working fine follow the below instruction.

I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

Remove the USB cable.

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

Then, Click on this link: https://support.hp.com/us-en/drivers/selfservice/hp-deskjet-f4100-all-in-one-printer-series/3177560 to download and install the HP Deskjet F2100 and F4100 Full Feature Software and Driver.

Note: Plug the USB cable only when prompted.

Try to print.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)