Deskjet Ink Advantave 2135 not recognized by HP Smart

[krisraghavan]

The HP Smart application was downloaded specifically for Mac OS 11.2. I am connecting the printer to my USB. HP Smart is not able to recognize the printer. I am simply not able to print. 

[ShlomiL · Accepted solution]

Hi,

The HP Smart app supports later printers, it does not support the Deskjet Ink Advantage 2135 on a Mac computer.

Download and install the HP Essential Software (HP Utility) and HP Easy Scan software for your printer by following HP Easy Start below:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

Shlomi

[krisraghavan]

Easy Start doesnt work either. It is not recognizing the printer even though it is connected to my USB. And I am not using a hub. Connected to the USB Port in my Mac directly. 

See screen shot attached. 

[ShlomiL]

Hi,

Is the printer powered on and ready with a solid power light?

Make sure there is no any error condition on the printer:

https://support.hp.com/us-en/product/hp-deskjet-2130-all-in-one-printer-series/7174550/document/c046...

Additionally, check System Information and check if the Mac can see the USB-connected printer, regardless of the HP Installer, you should see the printer name listed there within the USB list, if its connection to the Mac is detected by the computer:

https://support.apple.com/en-us/HT203001

Also, try plugging the USB cable to another USB port of your Mac if there is any such.

If any of above doesn't help, I would also suggest trying another USB 2.0 cable, make sure it is not longer than 1.8 - 2 meters long and check for nay difference.

Shlomi

[krisraghavan]

Easy start did work. It was not very intuitive but eventually I figured out. 

I downloaded the Esssential Software and the Scan software, installed it and was able to connect to my printer. 

My scanner is working now. My printer not yet, but I think I can now figure it out. 

Thanks for your help. This can be treated as resolved.