Deskjet Plus 4100 series [OB1818] "driver is unavailable"

[sysyphus]

Acer Aspire Laptop error message for Deskjet Plus 4100 series [OB1818]: "driver is unavailable".  My Dell PC on the same network prints fine.  I've also seen a message "printer driver is unsigned."  Is a signed driver available for installation?

[sandytechy20]

@sysyphus

Welcome to the HP support community.

I understand that you are getting driver error, I am glad to assist you.

You will have to uninstall and reinstall the driver to fix the issue.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install the printer driver using the HP Smart app

Click here to download.

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[Paulh1980]

I am having this problem, i have followed the above steps but no matter what... my win 10 says under printers and scanner - drivers unavailable. When starting up smart app, it wont let me print and searches for drivers but there was a problem and just goes back to trying to add a printer through win 10 rinse and repeat the steps, to which nothing resolves the issue.

I t just seems i cannot get drivers to install for 4100 deskjet on this laptop.. im close to just buying a new printer, ive spent 3 days trying to fix this.

[SofiaML]

Hi community!

If you're having some difficulties to make the installation via HP Smart, the following article may help:

Set up your printer using HP Smart (Recommended install)

Set up your printer using HP Smart (Recommended install)

SofiaML
HP Support Community