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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Desktop printer windows 10

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06-04-2025 05:42 AM
@Nellie63, Welcome to the HP Support Community!
Thanks for reaching out about your query regarding Printer Issues on Windows 10!
We're thrilled to have the opportunity to assist you and provide a solution.
If your printer is showing as "ready" but isn't printing, there are a few troubleshooting steps you can follow before considering a full uninstall and reinstall. Here's a guide to help you resolve the issue:
Step-by-Step Troubleshooting Guide
Check Connectivity:
- Ensure that the printer is properly connected to your computer either via USB, Wi-Fi, or Ethernet.
- Check for any loose cables.
- Verify that the printer is powered on and has no error messages displayed.
Restart the Printer and Computer:
- Turn off your printer and your computer.
- Wait for about 30 seconds.
- Turn them back on to see if the issue resolves.
Check for Printer Errors:
- Inspect the printer’s display panel for any error messages such as paper jams, low ink levels, or connectivity issues.
Set the Correct Printer as Default:
- Open the "Settings" > "Devices" > "Printers & scanners".
- Ensure your printer is set as the default printer. If it isn't, select it and click "Set as default".
Clear Print Queue:
- Sometimes print jobs get stuck in the queue. Open "Control Panel" > "Devices and Printers".
- Right-click on your printer and select "See what's printing".
- Right-click to cancel all documents.
Run Troubleshooter:
- Windows 10 has a built-in printer troubleshooter. Go to "Settings" > "Update & Security" > "Troubleshoot".
- Select the "Printer" troubleshooter and run it.
Hope this helps!
Take care, and have an amazing day!
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Regards,
ZOEY7886
I am an HP Employee