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‎08-01-2020 09:56 PM

HP Recommended
Product: HP DESKJET 2135
Operating System: Microsoft Windows 10 (64-bit)

Hi, My Deskjet 2135 wasn't used for about 5 months. I tried using Tools using the HP PRINTER ASSISTANT to do a Clean Printer, Both of my ink are gone for an unknown reason (I was sure that the inks 680 was new before leaving it for 5 months) and the tool says Device is Busy. I tried the Hard Reset, also uninstalling and re-installing the driver.

 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-04-2020 08:22 AM

HP Recommended

@Ry11_18

 

Welcome to the HP Support Community.

 

The inks do tend to dry up if not used. I would recommend you to buy new set of cartridges and then try using the printer.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

View solution in original post

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1 REPLY 1

‎08-04-2020 08:22 AM

HP Recommended

@Ry11_18

 

Welcome to the HP Support Community.

 

The inks do tend to dry up if not used. I would recommend you to buy new set of cartridges and then try using the printer.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
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