Devices not recognizing my OfficeJet 8025e printer

[Beans17]

Hi - I've owned an OfficeJet Pro 8025e for a few years, and never had any trouble printing to it from my phone or laptops. Yesterday, I turned it on to print, and none of my devices could find it. The HP Smart app on my phone shows the printer, but says it's offline. One laptop doesn't show the printer at all, and the other one shows it but still says it's offline. I've reset and restarted the printer, the devices, and my router, with no change. The printer prints a test page just fine, but won't connect to any device. Please help!

[Raj_05 · Accepted solution]

Hi @Beans17,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP OfficeJet Pro 8025e is having connectivity issues, likely related to its network connection. Since it can print test pages and shows up as "offline" on some devices, it’s a network or communication problem rather than a hardware issue. Here's a systematic approach to troubleshoot and resolve the problem.

Verify Network Connection

• Print a Network Configuration Page:
  1. On the printer’s control panel, go to Setup (gear icon) > Reports > Network Configuration.
  2. Review the page to ensure the printer is connected to the correct WiFi network and check the IP Address.
• If the printer isn’t connected to your WiFi network, reconnect it:
  • On the printer’s control panel, go to Setup > Network Setup > Wireless Setup Wizard, then follow the prompts.

Update Printer IP on Devices

• If the printer's IP address has changed, your devices may not recognize it:
  • Windows/Mac:
    1. Go to Printer Settings on your laptop.
    2. Right-click your printer and select Properties or Preferences.
    3. Update the IP address under Ports or Network Settings.
  • HP Smart App:
    1. Open the app, select the printer, and click Advanced Settings.
    2. Enter the updated IP address.

Restart the Wireless Connection

• Turn off WiFi on the printer via the control panel.
• Wait 30 seconds and turn it back on.
• Reconnect it to the WiFi network.

Verify Printer Status

• Check that the printer is not set to Offline Mode:
  • On Windows: Open the Devices and Printers section, right-click your printer, and uncheck Use Printer Offline.
  • On macOS: Open Printers & Scanners, select your printer, and make sure it is not paused.

Assign a Static IP

• Prevent future connectivity issues by assigning a static IP:
  1. Access the printer’s Embedded Web Server (EWS):
     • Enter the printer’s current IP address into a web browser.
  2. Navigate to Network Settings > Wireless Settings.
  3. Assign a static IP address within your router's range but outside its DHCP range.

[Raj_05]

Reset Printer Network Settings

• If none of the above resolves the issue, perform a network reset:
  1. On the printer’s control panel, go to Setup > Network Setup > Restore Network Settings.
  2. Reconnect the printer to the WiFi network using the Wireless Setup Wizard.

Reinstall Printer on Devices

• For Laptops:
  • Remove the printer from the device's printer list.
  • Add it back using the updated network details.
• For Phones:
  • In the HP Smart app, remove and re-add the printer.

Check Router Settings

• Ensure your router supports the printer's connection:
  • Disable Access Point Isolation or Guest Network if enabled.
  • Ensure the 2.4 GHz band is active (most HP printers do not support 5 GHz).

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Beans17]

Thank you! I still had to manually enter the correct IP address after re-connecting via wireless wizard, but it's working now. Thank you for your response.

[Raj_05]

Hi @Beans17,

Thank you for your response, 

Is there anything else that I can help you with today?

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Alden4

HP Support