Difficulties to install HP DeskJet 2710 All-in-One

[Thomas82]

I have Windows 10 (64). I have HP DeskJet 2710 All-in-One.

I downloaded the drivers from the URL https://support.hp.com/us-en/drivers/selfservice/hp-deskjet-2700-all-in-one-printer-series/29378157/...

and installed the printer as wireless (during the installation process I had the printer connected to the computer with USB cable). A window with the message "checking the printer requirements", and remained for hours without progress.

The printer works fine, it prints and scans, but the installation is incomplete. There is no menu or shortcut in the desktop, and no registration link.

I request instructions, step-by-step, how to complete the installation.

[Jay_G24]

Hi @Thomas82,

I'd like to help!

I understand you could not complete the software installation.

Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.

First, unplug the USB cable from the printer if present.

• Go to Control panel – Programs and feature – Select all the HP printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Restart your computer.
  • Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.
  • Once in device manager, click on the view tab in the top & choose “Show hidden devices”.
  • Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device". 
  • Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.
  • Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go running window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
  • Once done you can try cleaning out your temporary files and cached files. You can try using automated applications like some cleaner software's that you can download from the internet.
  • Now restart your computer again.
  • Open the Run window again, type “services.msc” and press ok to get services window.
  • Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.
  • Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
  • Repeat the same exercise on “Function Discovery Resource Publication” as well
  • Windows image acquisition stop and restart the service 

Install all the available Windows updates

If it is been a while since you updated your Windows, that is the main reason why Windows says your HP printer driver is unavailable. Here are the steps how to do a Windows Update to install all accessible operating system update.

If you are accessing Windows 10, then these steps are for you.

1. Hit the Start menu and write an update. After that, click on the “Check for updates” option.
2. Tap on the “Check for updates” option.
3. After clicking on that option, Windows will install the updates automatically.
4. When Windows completes all its updates, start your computer again and attempt to print a file to check if your printer works.

Reinstall the drivers from the Software and drivers page

If the error persists, Try installing the printer with a windows built-in driver

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[Thomas82]

Spoiler

Hi Jay_G24,

Thank you for your answer.

Before I begin, I request a clarification: do I need, in any stage of the installation, to plug the printer with a USB cable to the computer? I prefer that the connection will be wireless.

[Jay_G24 · Accepted solution]

Thank you for getting back to me.

You do not need a USB cable, the instructions were provided if in case you have a USB cable plugged.

Follow the steps from-->Go to Control panel – Programs and feature – Select all the HP printer entries and uninstall them.....

Hope this helps!

Keep me posted!

[Thomas82]

Still no good.

Could you give instructions, step-by-step, what to do after I uninstall the printer? I mean, by which order to download and install the drivers from URL?

[Thomas82]

I tried again, and this time it worked! Thank you very much.

Another issue: the scan options are very scant, in comparison to the HP Image Zone which came with the former printer I had (HP PSC 2353). Is there a better editing software which can be dowloaded from HP website? Or any software you can recommend?

[Jay_G24]

I am glad the issue is resolved.

The HP Image Zone is not available for the current operating system.

You can install HP Scan and capture from the Microsoft store and scan using the app.

Hope this helps!

Keep me posted!

[Thomas82]

Thank you very much! 🙂

[Jay_G24]

That's great! Happy to hear that.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!