Digital Fax Problem - can't set up path

[LB28]

I am trying to set up Digital Fax, I had it set up before when I had the FULL Version installed on my PC but now I had to put the HP Smart version because the other is not available or won't download it say it has downloaded but it is not on my PC.

When I go to Digital Fax set up then Profile & it says need to change Network Path.   But when I do I keep getting invalid path?  & if I keep changing the path finally get it to go but when I go to Save & Test it I get the following message:  Netowrk error.  Check the printer's network connection again?   It also doesn't allow you to find the path you need I have to copy & past it but it doesn't like that... & won't work says Invalid input?   On the FUll Version download it allowed you to click in the Path & go to the PC to apply the correct path?

In HP Smart it says printer is connected & installed so why is this happening.   Never had a problem with the Full Version until the HP Smart app became the only thing to use.   There is a Full Version on HP site to download (Offline Only)   & I have downloaded it but can't find it on my PC & still not working?   

Thanks for any help you can give me.  I want to set up Digital Fax to save my faxes to a folder on my PC.   Which I was doing before HP Smart app??   thanks

[KrazyToad]

@LB28

Welcome to HP Support Community

I would like to help

Please uninstall the printer driver from root level and download the full feature software

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/printers/OJP9020/HPEasyStart-12.1.03-OJP9020_49_8_4576_1_F... and follow the onscreen instructions

Thank you

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