Disable/cancel HP+ to enable offline printing

[Spooky_]

After adding an OfficeJet 8012e printer to HP Smart application on a new computer, it automatically went through an HP+ program activation without my consent or any other option to choose, then I received an email from HP thanking me for choosing HP+ with a list of advantages it provides.

My main issue with HP+ is that it requires a continuous internet connection, which I am simply not able to provide every time I need to print. Not to mention, I was not presented possibility to decline the HP+ enrolment.

From my search results, I found out most of the replies stating it is an irreversible process (which is even worse), which was also confirmed by HP Live Chat support. However, I also found out reply from a HP forum moderator saying it is irreversible from user's side, but can be requested over an HP Phone Support, with receiving a confirmation that HP+ was deactivated.

Can anyone please confirm whether it is indeed possible to deactivate HP+ by any means for any cost? I don't care for any of the bells and whistles that HP+ and/or Instant Ink offer, I need plain print and scan functionality.

Thank you,

Jan

[Dragon-Fur]

@Spooky_ 

Welcome to the HP Community --

I have a printer on which I enabled the HP+ service contract.

I do not recall that the contract was enabled without my having given permission.

?

That said,

No, I do not know of a way to rescind the HP+ contract once it is enabled.

Too, the printer is an older model -- While the print and scan benefits are added when the HP+ is enabled, the benefit of an extended warranty is not available.

True - if you cannot meet the requirements, the printer will be more difficult or impossible to manage.

For those reading - Information 

Reminders

HP Instant Ink and HP+ are two separate service contracts.

AND

An HP Instant Ink subscription is not required as part of the HP+ setup or the HP+ service contract.

HP+ > Benefits, Requirements, Your Responsibilities

READ about HP+

 HP+ Printing – Website / Information / FAQ

Scroll down on page to “Top Questions”

Set up / enable HP+

HP+ printer setup help

===========================================

What can our HP Community do?

            Request for Review

I've forwarded your concerns to our Moderators for review and possible next actions.

Should there be a response, the agent will leave a message here before using other methods to contact you.

================================================

Request for Review – Please Read

A request has been submitted to our HP Community moderators for review and evaluation of your concern.

Worth Noting

• Our HP Community is a peer-to-peer user group.
• We are not HP Technical Support -- We are not associated with HP Sales, Service, or Warranty.
• Our request for assistance on your behalf does not guarantee HP will respond nor does our request influence the outcome.
• The time frame (how long it takes) to receive a response from HP is not controlled by the Community.

Important

• HP does not free-post HP Support numbers on the Internet.  Not.  Not in secret, not in chat, not in pop-ups, and not so a nice technician can call you back, sneak into your computer, and then tell you your computer is full of bugs.

• Be wary of any posted messages in the Community containing phone or email links – these are likely scammers who mean you harm.

• Please do not post any personal information in the Community.  We are a public resource.

• Be very careful when out on the Internet looking for help - one little dot, space, or letter out of place can land you in trouble.

=========================================================

Important

Never post private information in the HP Community!

Thieves are waiting - do not just hand out your privacy to their keeping.

HP Support does not free-post phone numbers for HP Support on the Internet.

Your computer is not full of bugs and you do not need to pay a fee for driver support.

Pay attention to where you are going.

Do not wander around on the Internet looking for help –

When looking for help, start only at legitimate web sites for your product

• HP Support  HP World-Wide Support
•  Store/HP.com USA HP Sales and Customer Service

Not your HP store? 

Scroll to the bottom of the store website and click the Flag to change regions.

• HP products, start here in the HP Community or at the HP Website
• Microsoft / Windows - start at Microsoft Web Site 
• Printer Software - 123.hp.com - Printer setup from the HP® Official site
• Combined Printer, Support, and Ink Subscription Service -  HP All-In Plan - Printer / Ink / Support
• Help with Instant Ink / Contact Information - HP Instant Ink Support - Website 
• Out-of-Warranty > Paid Subscription or One Time Help: -  HP SmartFriend Services | HP® Official Site
  • Open the SmartFriend Data Sheet - Contact Information 
  • Scroll down to section “Service by Region” and check the contact options in your region / location.

Do not be a victim.

Stay vigilant.

=== --- === --- === --- === --- ===

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

[Spooky_]

Hello @Dragon-Fur

Thank you for your quick and exhaustive reply. I would like to revisit the setup process in HP Smart to confirm whether I indeed had a possibility to decline HP+, but it is automatically configured at this point. I will have to accept it as is.

Can you also review this claim by @Nal_NR in another topic in this forum? I don't want to point fingers, but if HP+ is irreversible as you also confirmed, then their claim is perhaps a bit misleading?

"Note: HP+ cannot be turned off manually from the user interface. You’ll need to contact HP Phone Support to request deactivation. if the troubleshooting steps do not help.

• Provide your printer’s details (serial number and model) and ask them to deactivate the HP+ service. Once processed, you'll receive confirmation that HP+ is deactivated."

(extract above taken from here)

Thank you,

Jan

[Dragon-Fur]

@Spooky_ 

You are welcome.

My understanding HP+ is based on my experience and my interpretation of the contract.

Those of us who do not work for HP do not have any authority to speak for any Moderator - Nor can we speak for any HP Agent, or comment on any HP policy.  We - Experts - are "outside" of internal processes and / or policies.

The printer is a few years old at this point, I can understand you do not want or need to have changed the way it is used -- I simply do not have a way to intervene with HP on your behalf.

I will bump another request to the Moderators --

Should there be a response, look for a message here before the agent uses other methods to contact you.

==========================================

https://www.hp.com/us-en/printers/hp-plus/faq.html

All FAQs

Section "What are the requirements of HP+ ? "

HP+ requires an HP account, Internet connection, and use of Original HP Ink for the lifetime of the printer. Once activated, HP+ is embedded in the device and will require the use of Original HP Ink for the lifetime of the printer.

AND / OR

Section "What if I don't want HP+ ?"

Excerpted (at the time of this writing)

HP customers have options when purchasing HP printers. There are functionally equivalent HP printers available without HP+.

For HP OfficeJet Pro 8000e and 9000e Series printers, DeskJet 2700e and 4100e Series, and ENVY 6000e and 6400e Series, a customer can choose to skip HP+ activation during printer setup. Skipping HP+ activation at set up means that a customer cannot access HP+ benefits.

==========================================

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

[Spooky_]

Thank you,  @Dragon-Fur,

for your insights and interpretations. I didn't mean to sound harsh nor to demand any interventions or anything of this kind from you. I am simply seeking further clarification on something which is (most likely) already answered and set.

I will wait for a bit for any answer either from a moderator or HP staff (thank you for forwarding my query) before I close this topic.

Best regards,

Jan

[Dragon-Fur]

@Spooky_ 

Understood -- not everyone is forgiving of our position.  Smiling.

I don't know how it happened -- HP+ is not supposed to sneak in -- perhaps an agent can shed like on the subject.

Reminder to those reading

There are two models in this series -

• HP OfficeJet 8012 All-in-One Printer
• HP OfficeJet 8012e All-in-One Printer

The Non-e version of the printer would not offer HP+.

The non-e series (8012 "no" e) is eligible to run the extra features without HP+ having been enabled.

=====================================

Yeah, but - I have the 8012e -- for whatever reason, I am stuck with HP+ ...

I suspect that at some point if you cannot run Web Services to keep the printer on the Internet that you will have to replace the printer.  😶

=====================================

Additional Information - Premium Print and Scan Features

 Read >>> About HP Smart Advance for HP printers

 File Includes links to reading materials

 Description:  HP Smart Advance enhances the HP app experience by including additional features and tools, such as Advanced Scan, Advanced Shortcuts, and Print Anywhere. HP app settings and features vary by device, printer model, and country/region.

HP Smart Advance features

HP Smart Advance includes the following enhanced features and tools:

• Advanced Scan includes automated scan quality features, Advance Presets, and conversion tools to work with text from images. For more information, go to Using advanced scanning features (HP App).   Once opened -- Read the FAQ – Includes Which non-HP+ printers are eligible for Print Anywhere?
• Advanced Shortcuts includes Save as Searchable PDF / Editable PDF Files, Text Files and Smart File Name settings. For more information, go to Use HP Smart app Shortcuts.
• Print Anywhere allows you to send a print job to your printer from anywhere. For more information, go to Print Anywhere with the HP App.

 Advanced Scan - Notes - Details

 HP printers - Using advanced scanning features (HP App)

 For example,

• Advanced scanning features in the HP app provide automated scan quality features, specialized scan job types (presets), and text conversion tools.
• For example, Advanced scanning features include Text Extract, Scribble, Book, Multi-Item, and ID Card.
• Document Sections
  • Save scans as searchable or editable text files
  • Scan pages from a book or magazine
  • Extract and edit text from scans
  • Scan multiple items at once
  • Scan and combine both sides of an ID card
  • Add notes or signatures to scans
  • Use the automated scan quality features

FAQ

• What is the HP Smart App and its requirements?
• What if my cloud printer is missing, offline, or unavailable in the HP Smart app?
• What do I do if the advanced scan features are missing (HP Smart app)?
• Which non-HP+ printers are eligible for HP Smart Advance?

         Example - Excerpted at the time of this writing:

            >>> HP OfficeJet 8010, 8020, Pro 8020, 8030 series

Remote Printing

If not done, follow up by reading the appropriate FAQ section in HP Printers - Print Anywhere with the HP App

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"