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‎01-18-2026 04:16 PM

HP Recommended

Post content (for HP Community):

Hello,

I am looking for guidance and a possible solution regarding an issue with my HP OfficeJet 8124e.

I completed the printer setup using the HP mobile application. During this process, HP+ was activated. At the time, I did not fully understand that this activation would permanently restrict the printer with no option to revert later.

After some use, I refilled the black original HP cartridge with ink.
Following this, the printer started displaying the error “Cartridges rejected – used or counterfeit.”

To clarify:

1. The cartridge is original HP, not a third-party or counterfeit product.

2. Since this error appeared, the printer has become completely unusable.

3. I am currently unable to print anything.

After reading multiple discussions in this community, I see that many users have experienced very similar problems after HP+ activation, especially related to cartridge handling.

I am sharing this here to:

1. better understand whether there is any possible resolution, and

2. ask if HP can provide support, replacement, or another official solution in such cases.

At the moment, I am stuck with a printer that I cannot use, and I would appreciate any guidance from HP or other users who may have resolved this situation.

Thank you for your time and support.

Best regards,
Yasin

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