Disable / regret HP+ printer

[kocak65]

Hello,

I am looking for guidance and a possible solution regarding an issue with my HP OfficeJet 8124e.

I completed the printer setup using the HP mobile application. During this process, HP+ was activated. At the time, I did not fully understand that this activation would permanently restrict the printer with no option to revert later.

After some use, I refilled the black original HP cartridge with ink.
Following this, the printer started displaying the error “Cartridges rejected – used or counterfeit.”

To clarify:

1. The cartridge is original HP, not a third-party or counterfeit product.

2. Since this error appeared, the printer has become completely unusable.

3. I am currently unable to print anything.

After reading multiple discussions in this community, I see that many users have experienced very similar problems after HP+ activation, especially related to cartridge handling.

I am sharing this here to:

I would like to better understand whether there is a possible solution to this issue and whether HP offers any support, replacement, or other official solution in such cases. .

At the moment, I am stuck with a printer that I cannot use, and I would appreciate any guidance from HP or other users who may have resolved this situation.

Thank you for your time and support.

Regards,

[Valsimot]

HP+ can use only HP original new ink cartridges, not original refilled.

[kocak65]

 Any sane person already knows this. That's exactly the problem. Consumables are excessively expensive. It's also like setting a trap for people.
I've shared my problem with many people before, and I've read posts shared on this subject.

also on HP's homepage :
"There’s no added cost to sign up for HP+. You just need to own a supported HP printer and use genuine HP ink or toner. Plus, if you decide you aren’t delighted with HP+, you can change, pause, or cancel it at any time at no cost."

Upon this, I tried to contact HP about this. After much effort, I created a case file. I was told that someone would contact me about the issue. However, shortly after, I received another email stating that the case had been closed.

It's a rather tedious topic, and I still haven't found anyone to talk to about it.

[Dragon-Fur]

Apologies for jumping in unannounced.

@kocak65 

In so much that we are aware, once enabled, HP+ makes permanent changes to the way you use your printer.

Wish to skip the reading?

Scroll down to  Request for Review

Things that are HP+

-- Reminders --

• HP Instant Ink and HP+ are two separate service contracts.
• An HP Instant Ink subscription is not required as part of the HP+ setup or the HP+ service contract.
• HP Instant Ink can be cancelled -- Go to HP Instant Ink Support - Website 

===============================

HP+ > Benefits, Requirements, Your Responsibilities

READ about HP+

 HP+ Printing – Website / Information / FAQ

Scroll down on page to “Top Questions”

Set up / Optionally enable HP+

HP+ printer setup help

Scan Advance

 Read >>> About HP Smart Advance for HP printers

=================================

Additional References

-- For those reading --

 User Guide - HP OfficeJet Pro 8120e - HP OfficeJet Pro 8130e Series

Page 7

Excerpted

Requirements for HP+ printers

This topic describes the requirements for HP+ printers.

Keep the printer connected to the Internet

HP+ printers are cloud-connected devices that must remain connected to the Internet in order to function. The
Internet connection enables the printer to deliver HP+ specific app features and firmware updates.

During setup, you must connect the printer to the Internet using a supported network connection. After setup,
you can print using a USB cable connection, if desired, but the printer must still be connected to the Internet.

Use Original HP cartridges

Original HP cartridges are cartridges manufactured and sold by HP in official HP packaging. If non-Original HP
supplies or refilled cartridges are installed, HP+ printers will not operate as expected.

Have an HP account

Create or sign into an HP account to manage your printer.

We cannot contact HP Support on your behalf -- we are not part of the HP Support internal department structure.

===========================================

What can our HP Community do?

            Request for Review

I've forwarded your concerns to our Moderators for review and possible next actions.

When there is a response, the agent will leave a message here before using other methods to contact you.

================================================

Request for Review – Please Read

A request has been submitted to our HP Community moderators for review and evaluation of your concern.

Worth Noting

• Our HP Community is a peer-to-peer user group.
• We are not HP Technical Support -- We are not associated with HP Sales, Service, or Warranty.
• Our request for assistance on your behalf does not guarantee HP will respond nor does our request influence the outcome.
• The time frame (how long it takes) to receive a response from HP is not controlled by the Community.

Important

• HP does not free-post HP Support numbers on the Internet.  Not.  Not in secret, not in chat, not in pop-ups, and not so a nice technician can call you back, sneak into your computer, and then tell you your computer is full of bugs.

• Be wary of any posted messages in the Community containing phone or email links – these are likely scammers who mean you harm.

• Please do not post any personal information in the Community.  We are a public resource.

• Be very careful when out on the Internet looking for help - one little dot, space, or letter out of place can land you in trouble.

==============================================

Important

Never post private information in the HP Community!

Thieves are waiting - do not just hand out your privacy to their keeping.

HP Support does not free-post phone numbers for HP Support on the Internet.

Your computer is not full of bugs and you do not need to pay a fee for driver support.

Pay attention to where you are going.

Do not wander around on the Internet looking for help –

When looking for help, start only at legitimate web sites for your product

• HP Support  HP Support - Region

•  Store/HP.com USA HP Sales and Customer Service

Not your HP store? 

Scroll to the bottom of the store website and click the Flag to change regions.

• HP products, start here in the HP Community or at the HP Website
• Microsoft / Windows - start at Microsoft Web Site 
• Printer Software - 123.hp.com - Printer setup from the HP® Official site
• Combined Printer, Support, and Ink Subscription Service -  HP All-In Plan - Printer / Ink / Support
• Help with Instant Ink / Contact Information - HP Instant Ink Support - Website 
• Out-of-Warranty > Paid Subscription or One Time Help: -  HP SmartFriend Services | HP® Official Site
  • Open the SmartFriend Data Sheet - Contact Information 
  • Scroll down to section “Service by Region” and check the contact options in your region / location.

Do not be a victim.

Remain vigilant.

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Message Content References

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

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 Technology Tips– YouTube Video Help for Printers

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

HP OfficeJet Pro 8124e All-in-One Printer

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

[kocak65]

Hello,

first of all, thank you for your response. I live in Antwerp, Belgium, and I think HP support is quite weak here. I called many times but got no response. We also had extensive chats with the AI assistant via live chat, and yes, finding a real person is quite difficult these days. After finally managing to connect with a live person after numerous attempts, I received emails stating that the case was opened at 3:46 PM and closed at 4:09 PM.
It's very disappointing not to be taken seriously.
The issue will remain open, and I will share updates on the situation here in the future, hoping it may be helpful to others.

[Dragon-Fur]

@kocak65 

You are welcome.

It is unfortunate --

"It's very disappointing not to be taken seriously."

It is not our intention that you believe we are insincere or uncaring about your situation.

Experts cannot speak for HP Support -- we cannot (and should not) access private information that might -- or might not -- make a difference in your situation or your region.

For now --

Perhaps read about or take advantage of the print and scan features that are a part of the HP+ upgrade.

I hope things work out as can be done.

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

[kocak65]

Some friends are curious about the latest news and i got a few messages. So I want to share the current situation.
Unfortunately, there have been no developments. There has been no response from HP support. The case file has been closed. I created a new file, but there has been no response so far. No one has called. No email.
HP is a huge disappointment.