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‎01-06-2020 11:29 PM

HP Recommended
Product: Hp 7525 photosmart printer
Operating System: Microsoft Windows 10 (64-bit)

I have replaced my hp 7525 printer with a hp envy printer, but I keep getting an error with dll. (prompts).

How do I remove the dll prompts on start up?

3 REPLIES 3

‎01-09-2020 07:34 AM

HP Recommended

@Daddysmell

 

Welcome to HP Support community.

 

Update the printer firmware

Here are the steps:- Click here

 

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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‎02-14-2020 02:49 AM

HP Recommended

It did not work! It only see my new printer.

My old printer still comes up at start up with the error Dll for 7525

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‎02-14-2020 02:11 PM

HP Recommended

@Daddysmell

 

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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