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HP 17 Laptop PC 17-cp2000 IDS Base Model
Microsoft Windows 11

I need a docking station for my HP Laptop 17z cp-200. I purchased an HP USB-C Dock G5, but receive a "Display Connection Might be Limited" error when plugging it all in. Nothing appears on either of my two monitors (HDMI and DisplayPort connection types). Is there a docking station that's actually compatible with my laptop? Or am I doing something wrong with the dock? It's plugged into the only USB-C port on my laptop.

1 REPLY 1
HP Recommended

Hi @BeingSirius 

 

You cannot use a dock that does not use DisplayLink technology, as your models do not have USB ports compatible with DisplayPort. Therefore, you must purchase a dock with DisplayLink technology, which uses both software and hardware to connect the monitors. Here is a link where you can find more information about these models.

 

DisplayLink Products list | Synaptics

 

External Ports

(2) USB 3.2 Gen 1.0 Type-A ports; 5 Gbps signaling speed (one on each side)

(1) USB 3.2 Gen 1.0 Tipe C port; 5 Gbps signal speed (data transfer only; upload or external monitors not compatible)

(1) Puerto HDMI 1.4b

(1) Headphone/microphone combo port

(1) Smart Pin AC Adapter Connector

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