Documents are redacted

[Salwashb]

When I print bank statements there are sections that are covered by black rectangles not on the on-screen display.  The bank suggested reloading printer drives which I have done twice.   The problem is still happening.

[Dragon-Fur]

@Salwashb 

Edits - Correct / Clarify content

Bank statements typically download as PDF files (in my experience).

Windows

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

• HINT:  Watch out for and UNCHECK unwanted extra software
• Adobe Reader DC software should be installed even if you do not open / view / print PDF files directly from the software.

Adobe Acrobat Reader Learn & Support

PDF - Print as Image

If the file will not print due to unusual content (odd fonts, color schemes, tables, other oddities), print the file as an Image.  Image printing does not require the printer software to translate file content.

1. Open the offending document in Adobe Reader DC
2. Click Print icon > Set other options on the menu > Click Advanced button
3. Set the printer select the colors (Optional)
4. Print the PDF file as an image

Original Content

Other OS

Similar idea - the reason the documents do not print is likely because the data is not translating to anything the printer can read.  First try downloading the statement into your device and open it in a suitable application. Try printing from that application.

What else?

Depending on whether your mystery "other" OS and device are supported, use HP Smart for Mobile to print your file.

HP Smart for mobile can print PDF files - you might still have translation issues if the application cannot send the data to the printer in a format the printer understands. 

Non-Printing content:  This is not the "fault" of the printer as much as it is a simple consequence of a website presenting data in a particular manner, possibly unique or in some way exclusive.

Printing the data as an image:

No translation problems because the printer does not have to format the content as text.

References

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTE:  Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues

HP Smart Tasks for Windows and HP Smart Mobile

Where available, Smart Tasks can be configured for several print tasks.

• Print: Send a print job to your printer.
• Email: Send an email message or attachments.
• Save to: Save a file to a cloud storage account, such as Google Drive or Microsoft OneDrive.

 HP Printers - HP Smart: Use Smart Tasks

iOS_Here

Mobile Printing – Options, How-to, Help, and Information

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Read this document first - Find your printer in the list of printers and supported applications

HP Printers - Mobile Printing Solutions Compatible with HP Printers

HP Smart - iOS and Android >>> Download, How-to. Videos, and FAQ

 HP Printers - Using the HP Smart App (Android, Apple iOS)

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 6975 All-in-One Printer 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

[Salwashb]

That works if I have saved the statement to my PC.  If I open my online banking site and view, then print from there, the problem still occurs.   Pieces of the statement are covered by large black rectangles.  They are PDF documents, but the File >Print>Advanced is not available So I have to save every statement on my PC first?

[Dragon-Fur]

@Salwashb 

---

@Salwashb wrote:

That works if I have saved the statement to my PC.  If I open my online banking site and view, then print from there, the problem still occurs.   Pieces of the statement are covered by large black rectangles.  They are PDF documents, but the File >Print>Advanced is not available So I have to save every statement on my PC first?

---

Edits - Add content

If you want to do so, try a different browser.

Maybe the direct translation by an alternate browser would be enough.

I've not see this, but it might happen.  

What?

Content is first determined by website providing that content and then translated to your screen by the browser you are using to visit and view the document / website.

Whether any of that translation can be fed directly to the printer is something determined by any pre-processing that is (possibly) done by the browser - the rest is handed over to the printer and the printer does what it can.

Edits - Correction to the previous posted Windows PDF printing section for "Print as Image"

Open document in Adobe Reader > Click Print icon > Advanced button on the print menu

See illustration in previous post.

Solution

Yes, the solution is to provide the printer the means to translate the data.

It doesn't matter where the translation is done, but the printer has to receive data it can translate into something it can put on paper.

Your printer cannot apparently translate the bank statement content on its own. 

Image printing is done differently - no "text" translating means a simpler (at least "different") process is used to output the content to paper.

Yes, some printers are likely better at translating than others.

This might be a case where the more money you throw at the problem,

the less likely you will see the issue in the first place.

What about the bank?

Banks might be a bit uncaring about content in this regard.

Banks use and do what they like and the rest of us deal with it.

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .