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‎07-19-2024 01:56 AM

HP Recommended
Product: HP Smart Tank 520 All-in-One Printer
Operating System: Microsoft Windows 11

I am planning to buy the Surface Pro 11 which is ARM64 based but I am wondering if the driver can support my printer which is a Smart Tank 520 series. 

3 REPLIES 3

‎07-22-2024 06:14 AM

HP Recommended

Hi @Sviin,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

Yes, the HP Smart Tank 520 Series does have driver support for ARM64-based systems. This means that you should be able to use your Smart Tank 520 Series printer with your ARM64-based Surface Pro 11. To ensure compatibility and smooth installation, you can download the latest drivers from the HP support website and choose the appropriate ARM64 driver for your system.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
1 person found this reply helpful
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‎08-08-2024 12:26 PM

HP Recommended

I can't seem to find the driver that works for ARM64.

Tried to use a UPD to install but it didn't work, the error appeared was "Service "Plug and Play" failed to start".

Any solutions to this ?

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‎08-08-2024 12:46 PM

HP Recommended

While your printer is not listed directly as supported at this time, I suggest you download the HP Smart Universal Printer Driver for ARM devices and try that.

 

https://support.hp.com/ca-en/help/smartupd

 

To confirm, your printer is not listed as supported but I have used this driver successfully with other non-listed printers.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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