Does HP use Aweson or Aweray for their remote control of computers when they are helping customers?

[Bernie109]

I will never buy HP again and sorry I am using this means of asking the question but, I need to know if I am being scammed or if HP usesAwesom or Aweray to remotely help their customers with problems. I called them for help, turned my computer over to the person I was talking to and ended up getting weird advice and being told I needed to buy an expensive service.  I think something is wrong.  Have shut my banking down until I get an answer.

Trying to contact HP and get a real person is impossible.  I need an answer , please.  Does anyone know?  Or, do you know how to get to talk to a real person 

[Dragon-Fur]

@Bernie109 

Welcome to the HP Community --

Update / Edits -  Gentle the rhetoric

HP does not use third party websites or invasive software to sign into your computer.

HP does not tell you your computer is full of bugs.

Unfortunately, It was a scam.

Forgot to say earlier — I am sorry this happened to you.

We are none of us entirely immune to clever and sneaky schemes.

True - There are thousands of scam sites.

People quite frequently fall victim to one or another of the many tricks used by scammers.

HP and other legitimate companies spend a lot of money, time, and effort to eradicate the scourge.

What can we do?

I've forwarded your message to our moderators.

Should there be a response, look for a message here before the agent uses other methods to contact you.

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Request for Review – Please Read

A request has been submitted to our HP Community moderators for review and evaluation of your concern.

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Important

• HP does not free-post HP Support numbers on the Internet.  Not.  Not in secret, not in chat, not in pop-ups, and not so a nice technician can call you back, sneak into your computer, and then tell you your computer is full of bugs.

• Be wary of any posted messages in the Community containing phone or email links – these are likely scammers who mean you harm.

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• Be very careful when out on the Internet looking for help - one little dot, space, or letter out of place can land you in trouble.

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Important

Never post private information in the HP Community!

Thieves are waiting - do not just hand out your privacy to their keeping.

HP Support does not free-post phone numbers for HP Support on the Internet.

Your computer is not full of bugs and you do not need to pay a fee for driver support.

Pay attention to where you are going.

Do not wander around on the Internet looking for help –

When looking for help, start only at legitimate web sites for your product

• HP Support  HP World-Wide Support
•  Store/HP.com USA HP Sales and Customer Service

Not your HP store? 

Scroll to the bottom of the store website and click the Flag to change regions.

• HP products, start here in the HP Community or at the HP Website
• Microsoft / Windows - start at Microsoft Web Site 
• Printer Software - 123.hp.com - Printer setup from the HP® Official site
• Combined Printer, Support, and Ink Subscription Service -  HP All-In Plan - Printer / Ink / Support
• Help with Instant Ink - HP Instant Ink Support - Website 
• Out-of-Warranty > Paid Subscription or One Time Help: -  HP SmartFriend Services | HP® Official Site
  • Open the SmartFriend Data Sheet - Contact Information 
  • Scroll down to section “Service by Region” and check the contact options in your region / location.

Do not be a victim.

Stay vigilant.

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