Does anyone have a workaround to print legal size on Envy 6255 printer

[eshoppr]

I purchased the HP Envy 6255 printer from Amazon.com. The description of the printer says it supports legal size paper. However, I have found out that it does not. It will only let me create a custom size up to 12” long. It will feed legal size paper through and print on it up to letter size or 12 inches depending on which size I select. Has anyone figured out how to get it to print legal size? HP support just tells me this printer doesn't print legal size.

[Dragon-Fur]

@eshoppr 

Product introduced 2017

Legal

8.5 x 14

216 x 356

Media Sizes Custom (imperial)	3.85 x 8.5 to 5 x 12.2 in
Media Sizes Custom (metric)	97.79 x 215 to 127 x 355 mm

OK - It appears that the USA version (the printer configured for "inches", for example) does indeed restrict custom sizes to 12.2 inches in length.

Datasheet

Media Sizes Supported

Letter, 4 x 5 in, 4 x 6 in, 5 x 7 in, 8 x 10 in, No. 10 envelopes

Media Sizes Custom 3.85 x 8.5 to 5 x 12.2 in

===========================================================

I cannot explain the original discrepancy.

It does appear that HP Support provided you the correct information for this printer.

What to do?

Well, it's a three year old model - and hopefully you got a good deal on the purchase.

Perhaps you can return the printer to the seller.

The printer is apparently not going to do what you want in this case.

Disclaimer: 

I don't expect you to like the answer.

Sometimes we just don't get to provide the solution that makes anyone happy about the result.

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HP ENVY Photo 6255 All-in-One Printer 

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