Does the LaserJet M234sdw work with Windows 11?

[RA907]

I am having multiple problems

1 - my printer serial number keeps coming up as non-existent [Personal Information Removed] for HP LaserJet M234sdw

2 - I cannot get my HP laptop to accept the drivers.  Every time I load them is says drivers unavailable.  

3 - Now I see it is not included on the Windows 11 list.  Is there something to do to fix it or do I need to return it?

4 - The HP website finds it and HP Smart finds it but it will not add it to my profile.

[Nal_NR]

Hi @RA907,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I'm sorry you're dealing with these frustrating setup issues, especially with a printer that should be easy to connect and use. I’ll walk you through some steps that may help resolve each issue.

Serial Number Not Recognized

• Double-check Serial Number: Verify that the serial number entered matches exactly as it appears on the printer itself, including any letters and numbers.
• Update HP Support Account: Sometimes, HP’s support database may have a delay in recognizing new serial numbers. If it’s a recent purchase, try waiting a day or two, then try re-entering it in your HP account.
• Contact HP Support: If it still doesn’t recognize it, reaching out to HP Phone Support directly might help resolve the issue with the serial number in their system.

HP Laptop Not Accepting Drivers:

• Use Windows Update: Go to Settings > Windows Update on your laptop, then check for any optional updates. Windows Update often includes drivers, so it might find a compatible driver for your printer.
• Run the HP Print and Scan Doctor: Download the HP Print and Scan Doctor tool, which can automatically detect and troubleshoot driver and connectivity issues.
• Use the HP Universal Print Driver: If the specific driver won’t install, try using the HP Universal Print Driver for Windows, which often works for a variety of HP LaserJet printers.

Windows 11 Compatibility

The HP LaserJet M234sdw should be compatible with Windows 11. However, since it’s not listed on the Windows 11 compatibility page, using the Universal Print Driver as mentioned above can be an effective workaround.

Firmware Update: Make sure the printer’s firmware is up-to-date, as updates often improve compatibility with newer operating systems like Windows 11.

For more details on specifications Click here

Printer Won't Add to HP Profile

• Clear HP Smart Cache: Sometimes, the HP Smart app cache can cause issues with recognizing or adding devices. Try clearing the app cache or reinstalling HP Smart.
• Try Adding Manually: Sign in to your HP Support account, then try adding the printer manually from your account dashboard.
• Remove and Re-add Printer: If the printer shows up in HP Smart but won’t add to your profile, try removing it and re-adding it.

Let me know if you have more details on any specific error messages—I'd be glad to help further!

Hope this helps!

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