Double sided printing issue

[Ralfo76]

I’m using a Mac OS 15 and my HP deskjet 2800 series will not give me the option to print double sided! It used to have that option when I first installed it, but now it just disappeared. 

[Irfan_06]

Hi @Ralfo76,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with 2 sided printing on your Printer.

Please follow the steps below to fix the issue.

A) Perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Uninstall the printer software by following the steps from this link and restart the devices.

D) Install the printer software by clicking on the link again and let me know if that resolves the issue.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

E) If the issue still persists, refer to the steps on this link to further troubleshoot to change the settings.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Ralfo76]

Hello Irwin6,

Thank you for your help. Unfortunately, the steps you mentioned didn't work! I tried them twice, but the printer is still not showing me the double sided tab to choose for that option.