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12-21-2022 12:03 PM
After Windows 11 installed I lost my HP 6970 Full feature software. I tried everything I know to try and download it again, It says INSTALL on HP Website and when I hit it it does nothing. I use that full feature software a lot. Can anyone help me, please?
12-21-2022 01:09 PM
Welcome to the HP Community Forum.
@carrsrus wrote:Operating System: Microsoft Windows 11After Windows 11 installed I lost my HP 6970 Full feature software.
I tried everything I know to try and download it again, It says INSTALL on HP Website and when I hit it it does nothing.
I use that full feature software a lot. Can anyone help me, please?
You might be clicking on the "Install" button where the HP Smart application is displayed.
If you want to install the Full Feature Software / full driver printer software,
Use the Web Pack Installation package to install the full driver.
>>> Full Feature Software - Web Pack Installation Package
Information and Download <<<
HP OfficeJet Pro 6970 All-in-One Print and Scan Driver and Accessories
After the software is installed, Restart the computer and log in.
Details / How-to / Examples - Use / Ignore as suits your situation
==========================================================
Basic Instructions - Install the Full Feature Software / Full Driver printer software
Preparation
- If the printer software is still / already installed, Uninstall the printer software from Control Panel > icon view > Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers
Next,
- >>> After the printer software is uninstalled, check that the printer is not still lurking in Devices and Printers. If the printer is listed, Right-Click on the printer and "Remove" > Restart the computer and sign in.
Continuing
- If using VPN, shut it off to install software. NOTE >> If you don’t know what this is, you are not using a VPN – ignore this part.
- Reminder: If using USB cable between printer and computer, disconnect the cable before installing software. Later... Connect the cable when instructed (near the end of the installation procedure).
Next,
Installation
- Download and Save the Full Feature Software Web Pack installation package
- Open File Explorer
- Navigate to the folder in which you saved the installation file (likely Downloads)
- Right-Click on the installation package and “Run as Administrator”
- If using a USB printer cable to connect the printer to the computer, connect the cable when instructed to do so, near the end of the installation procedure
- After the software is installed, Restart the computer and log in
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References / Resources
General Example - Windows - HP Full Feature Software - Installed
Programs_and_Features_Printer_Desktop_Icons_9
HP Smart for Windows
HP Smart is an application available in the Microsoft Store
OR
Open the Homepage / Support Website for your printer
Category Software and Drivers > Check/ Get the App
>>> Open and Read >>> HP printer setup (HP Smart app)
NOTES:
- Read FAQ - including - What are the requirements to set up a printer using the HP Smart app?
- Disconnect from Virtual Private Network (VPN) connection before downloading.
- Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.
- Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup. Source: How to scan with an HP printer > FAQ > Why can't I connect my wireless printer or scan over the network?
- HP Smart requires that you sign into the application using your HP Account credentials.
- When working through a browser to access HP Smart, be sure you have Cookies enabled. If cookies are enabled and you are having trouble, clear Cache and Cookies. And / Or … Try a different browser – assign that browser as the Default. (Note: Chrome not working? Use / Assign a different default browser.)
- Where possible, HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed. For example, full driver provides access to Shortcuts and Printing Preferences.
- “Share” to email – Before using Share, add your sender email address to the Windows Mail application
- Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
- FAQ examples:
- What are the requirements to use the HP Smart app?
- Which printers are compatible with the HP Smart app?
- Why do I need to sign in or create an account to use the HP Smart app features?
- Which languages does the HP Smart app support?
- Older versions of the HP Smart app no longer support the required login feature.
- Update the application to the latest version to access / use HP Smart
- FAQ examples:
Help Here: Unable to download and install the HP Smart printer app
===================================================
General Example - Parts of the Printer Software
Parts_to_Printer_Software_7
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more
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HP OfficeJet Pro 6970 All-in-One Printer series
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