Download unsuccessful

[Woodclyffe]

When I get the above message my printer is taken offline.  After rebooting the printer HP keep trying to make a download and take it offline again

[Nal_NR]

Hi @Woodclyffe,

Welcome to the HP Support Community. 

I'd be happy to help you! 

When your HP ENVY 5020 All-In-One Printer goes offline due to a repeated message and attempts to download something, it could be due to a firmware update, software update, or a communication issue. Here are some steps to troubleshoot and resolve this issue:

Step 1: Cancel any Ongoing Downloads or Updates

1. Cancel Downloads:
   • If your printer is trying to download a firmware update or any other software, cancel it if possible.
   • Go to the printer's control panel and look for any options to cancel the download or update.

Step 2: Check Printer Status

Verify Printer Connection:

• Ensure that your printer is properly connected to your Wi-Fi network or connected via USB to your computer.
• Check the printer’s display panel to confirm it is connected to the network.

Restart Printer:

• Turn off the printer and unplug the power cord.
• Wait for 60 seconds and then plug the power cord back in.
• Turn on the printer and check if it goes back online.

Step 3: Update Printer Firmware Manually

Download Firmware Manually:

• Visit the HP Support website and search for your HP ENVY 5020 printer.
• Download the latest firmware for your printer model.

Install Firmware:

• Follow the instructions provided on the HP website to install the firmware manually.
• Ensure that the printer stays connected to power and the network during the update.

Step 4: Update or Reinstall Printer Drivers

Uninstall Printer Drivers:

• Open "Control Panel" > "Devices and Printers."
• Right-click your HP ENVY 5020 printer and select "Remove device."
• Go to "System Preferences" > "Printers & Scanners."
• Select your HP ENVY 5020 printer and click the "-" button to remove it.

Download and Install Latest Drivers:

• Visit the HP Support website and download the latest drivers for your HP ENVY 5020 printer.
• Install the drivers and follow the on-screen instructions to set up your printer again.

Kindly check the next set of steps in the next post. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @Woodclyffe,

Please find the next set of steps below. 

Step 5: Disable Printer Status Notification

1. Disable Notifications:
   • Sometimes, printer status notifications can interfere with the printing process.
   • Open the HP printer software on your computer and navigate to the settings.
   • Look for an option to disable printer status notifications and turn it off.

Step 6: Reset Network Settings on the Printer

Reset Network Settings:

• On the printer's control panel, go to "Setup" > "Network Setup" > "Restore Network Settings."
• Confirm the reset and reconfigure your wireless settings.

Reconnect to Network:

• Follow the prompts on the printer to reconnect it to your Wi-Fi network.

Step 7: Check and Configure Printer Port Settings (Windows)

1. Check Printer Port:
   • Open "Control Panel" > "Devices and Printers."
   • Right-click your HP ENVY 5020 printer and select "Printer properties."
   • Go to the "Ports" tab and ensure that the correct port is selected (usually, it should be a WSD port or a Standard TCP/IP port).

If the issue persists after trying these steps, let's try a semi-full reset and see if that works as a last resort. 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.