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‎02-01-2018 07:14 AM

HP Recommended
Product: OfficeJet Pro 6968
Operating System: Microsoft Windows 10 (64-bit)

Hello, I have repeatedly installed the full software pack for my OfficeJet Pro 6968 but it does not install everything - only the basic driver. No printer software and no full drivers that work with MS office, etc. I had prevsiously installed all of this fine when I bought the printer 6 months ago. However, I uninstalled everything becasue I was having problems. Now, of course, I can't get anything back.

 

Any insights would be helpful. Clearly the software pack I'm downloading (either through 123.hp.com or directly from the support site) is defective - maybe someone knows where the REAL software is hidden.

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-01-2018 10:56 PM

HP Recommended

 

Hi,

Thanks for using the HP Forums.

1. Can you try this Uninstaller from Microsoft and then reinstall the FULL feature software again?

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...

2. Download and save the FULL feature software (do not install it online)

 

https://support.hp.com/sg-en/drivers/selfservice/hp-officejet-pro-6960-all-in-one-printer-series/828...

3. Install the FULL feature “Saved” software

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎02-01-2018 10:56 PM

HP Recommended

 

Hi,

Thanks for using the HP Forums.

1. Can you try this Uninstaller from Microsoft and then reinstall the FULL feature software again?

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...

2. Download and save the FULL feature software (do not install it online)

 

https://support.hp.com/sg-en/drivers/selfservice/hp-officejet-pro-6960-all-in-one-printer-series/828...

3. Install the FULL feature “Saved” software

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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