Downloading HP easy software

[moosh1213]

I'm trying to download the HP Easy software. The site is asking me for my printer sn. I put it in and it is not accepting it. How can I download the software??

[Sneha_01]

Hi @moosh1213,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like you're having trouble with the HP website's process for downloading their Easy software, specifically due to issues with the printer serial number not being accepted. Here are some steps and tips that might help resolve this issue:

Double-Check the Serial Number: Ensure that you are entering the serial number (SN) correctly. Serial numbers can be long and contain both letters and numbers, making it easy to misread or mistype them. Double-check for common mistakes like confusing the letter "O" with the number "0", or the letter "I" with the number "1".

Find the Correct Serial Number Location: Make sure you are looking at the correct number. The serial number is typically found on a label or sticker on the back, bottom, or inside the ink cartridge door of your printer. It might be listed under "S/N".

Clear Cache and Cookies: Sometimes, website issues can be related to your browser's cache and cookies. Clearing these might help the website to function properly. Each browser has a different method for clearing cache and cookies, so you might need to look up instructions for your specific browser.

Try a Different Browser or Device: If clearing the cache and cookies doesn't work, try accessing the website from a different web browser or a different device altogether. Sometimes, certain website functionalities work better on one browser compared to another.

Also Please help us with the laptop serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

https://support.hp.com/in-en/document/ish_2039298-1862169-16

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support