Downloading full software from the HP site! I'm the administrator for my computer and the site (no)

[Mickey19501]

Somehow my software is not recognized by my HP Pavilion computer and I can't find my CD to install the entire software package.  When I try to download from the HP site I get a failed message that says I'm not an administrator.  I own my computer and I'm it's administrator only.  What do I to remedy this problem?

[Andr-1611]

Hello @Mickey19501 ,
Welcome to the HP Support Community!

Here's what you need to do:

1. Uninstall HP printer software, and then remove the printer from your Devices list. 
2. Restart the PC
3. Close all programs
4. download only this complete package: HP ENVY 5660 e-All-in-One Printer Series Full Feature Software and Drivers 
5. Close all programs
6. Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the
   File name: Full_Webpack-40.15.1230-EN5660_Full_Webpack.exe (78.0 MB)
7. The installation was completed successfully, now you must ...
8. Restart the PC again
9. Now the installation is complete.

Document error messages accurately, even better is to take a screenshot of it and upload here.

Hope this helps! Keep me posted.
Andr-1611

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