Downloading problems

[CabinetCures]

HP OfficeJet Pro 9015

The printer is showing  "Download Unsuccessful"   and "The printer update could not be downloaded".    There are 2 soft buttons,  "Retry" and "Ok".   If I hit "Retry" it tries to download and fails.  If I hit "Ok" it gives me the start screen but 5 mins later it goes back into update mode and tries to download and fails.    

The wireless connection is fine and I have tried the unplug and restart several times.

[embibems]

I have the same issue with my 9015 model. We had a massive power outage two days ago and when it came back yesterday, my printer was stuck in this same endless cycle. Not sure what to do!

[A_Gayathri · Accepted solution]

Hi @CabinetCures,

Welcome to the HP Support Community

I understand you are facing an issue "Download Unsuccessful" with your HP OfficeJet Pro 9015. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.

If the issue persists, then please try to uninstall the printer driver and reinstall

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[CabinetCures]

I tried the power down option and that did not work.

So I powered down again.  While the printer was off, I uninstalled the printer driver and deleted the HP Smart App.  I turned on the printer, and reinstalled the driver and App and so far it's working.

Thanks!

[A_Gayathri]

@CabinetCures,

That's great! Happy to hear that the issue has been resolved. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!