cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 1
7 2 1 0
Message 1 of 4
147
Flag Post

Driver Not Available

HP Recommended
HP Laser Jet Pro M255dw
Microsoft Windows 10 (64-bit)

I am trying to connect my color Laserjet Pro M255dw to a Dell Laptop Inspiron 15 3000 series.  I have been trying this for a week. I have gone thru all your tools and virtual assistant to no avail. I can load the drivers and when I try to add the device I get the msg "Driver is unavailable" The Tools can see the device when I load any of the tools, they seem to be able to see it thru the wireless network. Just the software to load the driver is brain dead. In the community forum, it looks like it may not be unique to me because someone else is having the same problem with no resolution from your tech.  I have tried the windows driver installation and indicated the driver is not digitally signed. Is it time to return this for a different company printer?

 

Thanks

Terry

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
23,999 23,889 1,321 1,406
Message 2 of 4
Flag Post
HP Recommended

@terrykemm

 

Welcome to the HP support community.

 

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

 

Sandytechy20
I am an HP Employee

0 Kudos
Highlighted
Author
Level 1
7 2 1 0
Message 3 of 4
Flag Post
HP Recommended

Followed your instructions and still getting Driver Not Available on the Printer Settings screen and does not show up in the Printers Available screen on the print dialog screen. It is like it does not know where the folder for the driver is.  I do have the printer networked to another system on the network and it is able to find the printer on that system.  That system is also using the same driver and able to find it on that system. It is one that I built several years ago. Hope this makes sense.

 

Terry

0 Kudos
Highlighted
HP Support Agent
HP Support Agent
23,999 23,889 1,321 1,406
Message 4 of 4
Flag Post
HP Recommended

@WTERRYKEMM

 

This might require remote access of your computer to fix the issue:

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation