• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎11-24-2021 05:59 PM

HP Recommended

the copy function on the printer works from the feed tray on the top.

Was this reply helpful? Yes No

‎11-27-2021 12:19 PM

HP Recommended

Which means the hardware is working fine. I would then recommend you to do this: https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

Was this reply helpful? Yes No

‎11-28-2021 08:51 AM

HP Recommended

The printer itself is "working" fine, but it's completely useless if my PC can't communicate with it properly.  Windows sees the OfficeJet Pro 9010 object and lists it in the Printers and Scanners section, but only lets me manage it as a scanner.   There's no option to set it as a default printer, and if i try to print a document, it won't appear in the list of available printers. There's clearly a problem with the printer driver, but when I try to run the HP software packages that install the drivers, they can't detect the printer at all and won't run.

Was this reply helpful? Yes No

‎11-28-2021 03:13 PM - edited ‎11-28-2021 03:17 PM

HP Recommended

You DO realize, the software should do this ITSELF, right, and this is testament to your shoddy driver programming?


This is how bad HP software has gotten.

 

I have a networked printer.  To get it working at ALL, I had to download the ridiculously large (300+ MB for a PRINTER DRIVER!!!) driver, then it wouldn't detect the networked printer unless I entered the IP manually.  Ok.


Fast forward a few months, and I need to SCAN something from my networked HP.  Failed to communicate with scanner.  Ugh.  Checked for software update.  Sure enough.  Shoddily programmed software needs to be updated often, I would imagine.  So I download the latest driver package.  How well does it work?

 

Even though the printer is connected to the network...and listed in "available devices"...AND I can send print jobs to it NO PROBLEM...the NEW software, even after it's told "It's a wired printer", and even with the same printer already connected and able to print using the OLD driver, it STILL can't see the existing printer on the network which is STILL PRINTING.

 

Now?  I've uninstalled all the old software (including the bloatware) from the old software package and am trying a re-install with the latest software.  What do I get?  HP Easy Start "Checking your software needs..."

"Checking your software needs..."

"Checking your software needs..."

"Checking your software needs..."

"Checking your software needs..."

"Checking your software needs..."

"Checking your software needs..."

"Checking your software needs..."

"Checking your software needs..."

"Checking your software needs..."

"Checking your software needs..."

"Checking your software needs..."

"Checking your software needs..."

"Checking your software needs..."

"Checking your software needs..."

"Checking your software needs..."

"Checking your software needs..."

"Checking your software needs..."

"Checking your software needs..."

Pretty much now for eternity.

WHY DO YOU NEED TO CHECK MY SOFTWARE NEEDS?!?!  YOU DO NOT NEED TO "CHECK SOFTWARE NEEDS" FOR A DRIVER INSTALLATION!!!!!  YOU NEED TO ADD A FEW .DLL FILES AND REGISTER THEM.  THIS DOES NOT NECESSITATE A CONVOLUTED "Checking your software needs".  JUST INSTALL THE DRIVER FILES.  

I recommend NOBODY purchase HP printers until they perform a TOP TO BOTTOM RE-BUILD OF THEIR DRIVER SOFTWARE SYSTEM.  

1.  Driver software for a printer should NEVER be over 100 MB, ITS A DRIVER.  You can write a driver file with KILOBYTES.  300+ megabyte driver files is YOU NOT KNOWING HOW TO CODE SOFTWARE.

Fix your software.  Or stop selling printers.  Get coders that know what the term "EFFICIENT CODING" means.

2. Learn how to code for a networked printer.  There is NO REASON I should have to enter IP addresses MANUALLY.  Ever heard of DHCP?  How come I can easily communicate with every device on my network, but your SOFTWARE CAN'T?!?  

Was this reply helpful? Yes No

‎11-28-2021 03:32 PM

HP Recommended

And re: the HP Smart crapola?  Having to SIGN IN to SCAN?!?  Man...Epson, Brother, and Canon looking better all the time.

Was this reply helpful? Yes No

‎11-29-2021 09:18 AM - edited ‎11-29-2021 09:19 AM

HP Recommended

It's a shame because in my experience HP does have the best printers, but this software issue is inexcusable.  I'm going to have to throw away a $200 printer because the useless software doesn't detect it, and if it comes to that, i definitely will not be replacing it with another HP printer.


What i don't understand is why there is no option to manually install the printer driver or the printer controller driver or whatever manually instead of forcing it through the software.  Even if the software doesn't detect the printer, it should still allow you to proceed with driver installation.

Was this reply helpful? Yes No

‎11-30-2021 12:00 PM

HP Recommended

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No

‎12-01-2021 08:00 AM

HP Recommended

Understood; i will wait for that message.

 

Thank you for at least trying to help.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.