Driver Unavailable

[AndiRoemer]

I keep getting an error message stating driver unavailable.  WiFi is connected, everything has been restarted multiple times.

[A_Gayathri]

Hi @AndiRoemer ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP LaserJet M110we is having trouble with its printer driver, despite being connected to the WiFi and restarted. The "Driver Unavailable" message typically occurs when the computer can't communicate with the printer because the necessary drivers are either missing, outdated, or not properly installed. Here are a few steps you can take to resolve this issue:
 

1. Check if the Printer is Set as Default Printer

• Go to Control Panel > Devices and Printers (on Windows) or System Preferences > Printers & Scanners (on macOS).
• Ensure your HP LaserJet M110we is set as the default printer.
• If not, right-click (or Control-click on Mac) on the printer and select Set as Default Printer.

2. Reinstall the Printer Driver

Sometimes the driver might be corrupted or outdated. Follow these steps to reinstall the driver:

For Windows:

• Uninstall the Existing Driver:
  1. Open Settings > Devices > Printers & Scanners.
  2. Select the HP LaserJet M110we, click Remove device.
  3. Go to Control Panel > Programs and Features, find any HP printer software and uninstall it.
• Download the Latest Driver:
  1. Visit the HP Support website.
  2. Search for your printer model (HP LaserJet M110we).
  3. Download the latest driver for your operating system.
• Install the New Driver:
  1. Run the downloaded installer and follow the on-screen instructions.
  2. During installation, make sure to select the Wireless option if you're setting it up over Wi-Fi.

For macOS:

• Uninstall the current printer from System Preferences > Printers & Scanners.
• Go to HP Support, download the latest macOS driver for the LaserJet M110we, and follow the installation instructions.

3. Check Printer’s Network Connection

Since you're using Wi-Fi, make sure the printer is properly connected to the network. You can print a Network Configuration Page directly from the printer’s control panel or use the HP Smart app to check network status.

• If the printer is not connected to the Wi-Fi, you may need to reconnect it using the HP Smart app or the printer's control panel.
• Ensure your computer and the printer are on the same Wi-Fi network.

4. Use the HP Smart App (Alternative Option) HP printer setup (HP Smart app)

If you haven't already, try using the HP Smart app to set up and manage your printer:

• Download and install the HP Smart app from the Microsoft Store (for Windows) or the Mac App Store (for macOS).
• Open the app, sign in or create an HP account, and follow the prompts to add your printer.

5. Update Printer Firmware (Optional but Helpful) Update the firmware on an HP printer

An outdated firmware version can sometimes cause communication problems with the driver. To update your printer’s firmware:

• Use the HP Smart app or visit the printer’s Settings menu to check for firmware updates.
• Alternatively, check HP’s support site for your printer model to download any firmware updates and instructions.

6. Check for Windows Updates or macOS Updates

Sometimes, driver issues can stem from outdated operating system files. Make sure your operating system is up to date:

• On Windows, go to Settings > Update & Security > Windows Update.
• On macOS, go to System Preferences > Software Update.

7. Try Printing a Test Page

After following the steps above, try printing a test page to see if the issue is resolved. You can usually do this from the printer’s settings menu (either on the printer or via the HP Smart app).
 

Refer to this document: HP LaserJet M110we Printer User manual

I hope this helps. 

Take care and have a good day.

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