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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Zilcho
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Message 1 of 2
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Driver Update doesn''t Update

HP Recommended
HP ZBook 15
Microsoft Windows 10 (64-bit)

HP Smart indicated a CRITICAL printer driver update was available. Downloaded that exe file, then executed it. 

Selected my printer, which highlighted that device. 

The "Update" button seemed to change to a lighter shade of grey but when I clicked on it, nothing happened. 

 

Guess this wasn't all THAT "critical". 

 

Or IS it???????

 

Do any of y'all wizards have some creative ideas as to HOW to get this update to UPDATE?

1 REPLY 1
RodrigoB
Moderator
Moderator
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Message 2 of 2
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HP Recommended

Hello,

Thank you for visiting the HP Support Community!

Admin and Mods are here to guide the customer to get the best experience from the Community.

To help volunteers that reply to posts in the Community, please provide more details about your issue. Here are some recommendations of information that can help volunteers to better understand and provide support to your question:

- Exact model of your printer (if you need help, click here for information on how to find your model number model).
- Operating system (including revisions made with service packs, 32-bit or 64-bit, etc.)
- Connection method - USB, physical LAN, or wireless?
- Error messages - on the printer display, any patterns for flashing lights.
- Any system changes before the problem starts (Example: Operating System Update, Software installation);

 

Note: If you post a new message sharing more details, based in our recommendation above, your chances to get a better response that can help you issue will be higher. To post another message click HERE.

 

Thanks.

I work on behalf of HP.
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