Driver & Software

[baghban]

Hi All

I having problem reinstalling the printer software & drivers but could not success even the printer have built in smart install but that is not working dont know why?

and also tried the newest software downloaded from HP for the same above mentioned printer but that is launching the installer which is removing old files only and then asking to reboot the system and after rebooting nothing hapens  and repeating the same process again & again  and unable to install the new one.

Hoping the comunity for best solution

[ShlomiL]

Hi,

Please click the Start menu and select All Programs > Startup and look for any HP item in the startup menu, if there is any HP item delete it from there.

Next, launch the HP installation once again, if it asks to restart be sure to restart the Pc and check for any difference while launching the installation after restarting this time.

Please let me know if that may help,

Shlomi

[baghban]

Thanks for reply

i delete everythings as you suggested even removed from startup and launched installation but same.

i think there is problem with HP installer because i am launching installer and it beginning uninstaller and showing

( The Prior product installation failed to comlete the partially installed files must be uninstalled before you re run the product installation) even if nothing of HP files are remaining in the system please find a helpful solution for the future needs and i have downloaded a full software & driver solution which is making the same problem (can not installs the full solution at once)

but there is option to install all the software & drivers by there own installer.

Thank once again for relply