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Locked

‎02-02-2025 06:25 PM

HP Recommended
Product: HP-45-OfficeJet 8010

Printer won't print  

SR0621_0-1738545833660.png

 

Category:
2 REPLIES 2

‎02-02-2025 06:27 PM

HP Recommended

Tired of this run atround. Printer won't print

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‎02-06-2025 05:23 AM

HP Recommended

Hi @SR0621,

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

 

This looks like it could be a printer driver issue.

 

Let's try uninstalling the printer and re-installing the printer driver at the root level. This may fix the issue.


Follow the steps below:

 

In Windows, search for 'Control Panel' and open 'Programs' or 'Programs and features' and select 'Uninstall a Program'.
Select your HP Printer.
Select Uninstall.
In Windows, search for 'Control Panel' and look for 'View devices and printers'option under 'Hardware and Sound'.
In the Devices and Printers window look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'.
Open up the run command with the "Windows key + R" key combo.
Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
Click on the "Drivers" tab.
Look for HP Printer driver. If you see it Click on it and click Remove at the bottom.
Select Ok.
Select Apply and Ok on the Print Server Properties windows.
Close Devices and Printers.
Open up the run command with the "Windows key + R" key combo.
Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.
Restart the computer.

 

Download the printer driver and install it from this link https://support.hp.com/us-en/drivers/hp-officejet-8010-all-in-one-printer-series/24208631. 
Open the downloaded file, follow onscreen instructions and complete installation

 

Try printing and scanning from your PC again and check.
 

 

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

 

Take care, and have an amazing day! 

 

Regards, 

Vince_0406

 

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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