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‎09-02-2025 03:19 PM

HP Recommended
Product: Samsung Xpress SL-M2020W Laser Printer

Samsung printer driver not installing. Error message says "The specified path does not contain any applicable device INFs" Windows 11 updated. Tried installing Samsung universal print driver and get the same error message.

1 REPLY 1

‎01-16-2026 03:17 AM

HP Recommended

Hello @DavidML1 ,

 

Welcome to HP Support Community.

 

It seems you are encountering an issue with the printer driver installation for your Samsung Xpress SL-M2020W Laser Printer on Windows 11. Here are some steps to resolve the problem:

  1. Download the Correct Driver: First, make sure you are downloading the correct and latest driver for your Samsung Xpress SL-M2020W. You can find the driver on the HP Software and Driver Downloads page. Ensure that the driver is specifically meant for Windows 11.

  2. Ensure Proper Connectivity: Make sure your printer is properly connected to your computer and powered on. If it is a network printer, ensure it is connected to the same network as your computer.

  3. Run as Administrator: Try running the driver installation as an administrator. Right-click the setup file and select "Run as administrator."

  4. Verify Installation Path: Double-check the installation path and make sure that it is pointing to the location where the INF files are stored. Sometimes, drivers can be extracted to a temporary folder, and you need to ensure you are specifying the correct path.

  5. Check File Integrity: Ensure the downloaded driver file is complete and not corrupted. Sometimes, incomplete downloads can cause installation issues.

  6. Update Windows: Ensure that your Windows 11 is fully updated. Check for any pending updates that might fix compatibility issues.

  7. Troubleshoot with HP Support: If you continue to face problems, consider reaching out to HP support for further assistance. They may provide new instructions or additional troubleshooting steps specific to your issue.

If these steps do not resolve your issue, you might also consider reinstalling Windows updates or checking for hardware compatibility issues as a last resort.

Sources

  1. Samsung Xpress SL-M3015 Laser Printer - Loading Paper
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