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‎10-22-2020 07:58 PM

HP Recommended
Product: Photosmart 4480 All In One
Operating System: Microsoft Windows 10 (64-bit)

I have a new laptop & tried to download drivers for printer via HP standard driver download page, and I gave up after 2 hours when download indicated "x hours to go" endlessly. Today I learned about the HP 123 page (which I would have liked to have know about at some point during my past THIRTY years of using HP printers) and could not find my printer on the 123 menu. I was directed to HPEasyStart & am now waiting for it to download. It's no longer displaying time remaining, but with a good internet connection, I'm seeing 1 hour remaining. What the heck is going on?? Why is a basic download like a printer driver taking so **bleep** long? 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-26-2020 07:07 AM

HP Recommended

@BarbaraE_-1234, Welcome to the HP Support Community!

 

As this is a pretty old printer, 123.hp.com will not have drivers for this model. It only provided the HP Smart app which is not compatible with this model printer.

 

Have you tried to download the driver from a different browser like Google Chrome or Firefox?

Click here to download the HP Full-featured driver. (178mb)

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

 

If this does not help, install the printer using Windows built-in driver

Refer to this document to know how. Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎10-26-2020 07:07 AM

HP Recommended

@BarbaraE_-1234, Welcome to the HP Support Community!

 

As this is a pretty old printer, 123.hp.com will not have drivers for this model. It only provided the HP Smart app which is not compatible with this model printer.

 

Have you tried to download the driver from a different browser like Google Chrome or Firefox?

Click here to download the HP Full-featured driver. (178mb)

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

 

If this does not help, install the printer using Windows built-in driver

Refer to this document to know how. Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎10-26-2020 09:00 AM

HP Recommended

Hi, Kumar: Thanks for pointing out that HP Smart App doesn't support my older (still in perfect shape!) printer. I gave up for an hour and checked for Windows updates, of which there were many. After updating & restarting, I went to HP standard driver download page, and driver installed in less than 2 minutes & all's working well. Thanks again for your attention.

 

Barbara

Was this reply helpful? Yes No

‎10-26-2020 09:12 AM

HP Recommended

@BarbaraE_-1234

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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