Driver downloadd

[Harmu]

I have a newly purchased IMAc with Sierra OS. I haver  a HP 1012 Laserjet...quite old, but a great work horse. The printer worked for a few weeks with the new OS, then crashed. Report is that the document is transmitted 100% but printer doesn't produce the document.

I can't locate the 1012 on the HP List of printers to download Sierra. Can you help me? Can you give me # of HP printer that is the equivalent of 1012? Is there a phone # where I can talk to a tech  for informatioin?>

[Dvortex · Accepted solution]

Hello @Harmu – Greetings!
 

Thanks for stopping by the HP Support Forums! I will do my best to assist you with this issue.

I see that you are having issues with your printer after updating to MAC Sierra. Try the steps below to fix the issue:

• Uninstall the old printer drivers first. Follow the steps mentioned here: http://hp.care/2cKwLyC   
• Now run the Apple Software Update. Check here for steps: http://hp.care/2cNgw3C
• Click the Apple menu icon, and then click “System Preferences”.
• Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.
• Right-click the blank space in the Printers list, and then click “Reset printing system”.
• Click “Reset” in the confirmation window.
• Enter an administrator username and password, and then click “OK”.
• Wait until the printing system is reset and no devices show in the Printers list

• Restart your computer and then go back to System preferences – Printers and scanners.
• Click the “Add button” (+).
• Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer.
• Click “Print Using...”, and then select the name of your printer (By default “Airprint” would be selected)

That should do the trick. Let me know how that goes. Good luck!

Cheers 🙂

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[Harmu]

Thank you. An HP tech walked me through what I think is the same process. All set now