Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
Microsoft Windows 11

Driver for HP Deskjet 3720 not available for Windows11?  Not online nor via Smart? Try to install it today but cannot print without it 😌 Tried HP Website, Microsoft updates, .... without any luck. Is a solution on its way? Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

                    Hello JayPee2024,

 

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

 

 

Uninstall and reinstall the printer using the HP Smart app.

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open  Programs and Features.
  • Select your HP printer.
  • Select  Uninstall.
  • In Windows, search for and open  Devices and Printers.
  • In the  Devices and Printers window look for your HP Printer . If you see it listed, right-click on it and choose " Delete" or "Remove Device .”
  • Open up the run command with the " Windows Key + R" key combo.
  • Type  printui.exe  /s and click OK.
  • Click on  Drivers tab.
  • Look for  HP Printer drive r. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove  all instances  of the same.
  • Select  Apply and OK  on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install using the HP Smart app.

Here are the steps:- click here

 

  

 

Please click "Accepted Solution" if you think my post solved your problem,

this will help others find the solution.

Click “Congratulations / Thumbs Up” at the bottom right to say “Thank you” for my help!

Take care of yourself and have a good day.

 

           Regards,

                 

                    

 

 

     

Bernard42.

View solution in original post

3 REPLIES 3
HP Recommended

                    Hello JayPee2024,

 

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

 

 

Uninstall and reinstall the printer using the HP Smart app.

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open  Programs and Features.
  • Select your HP printer.
  • Select  Uninstall.
  • In Windows, search for and open  Devices and Printers.
  • In the  Devices and Printers window look for your HP Printer . If you see it listed, right-click on it and choose " Delete" or "Remove Device .”
  • Open up the run command with the " Windows Key + R" key combo.
  • Type  printui.exe  /s and click OK.
  • Click on  Drivers tab.
  • Look for  HP Printer drive r. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove  all instances  of the same.
  • Select  Apply and OK  on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install using the HP Smart app.

Here are the steps:- click here

 

  

 

Please click "Accepted Solution" if you think my post solved your problem,

this will help others find the solution.

Click “Congratulations / Thumbs Up” at the bottom right to say “Thank you” for my help!

Take care of yourself and have a good day.

 

           Regards,

                 

                    

 

 

     

Bernard42.
HP Recommended

Thank you, Bernard42, much appreciated

HP Recommended

             Hello JayPee2024,

 

Congratulations for your patience and success.

 

          

Please click "Accepted Solution" if you think my post solved your problem,

this will help others find the solution.

Click “Congratulations / Thumbs Up” at the bottom right to say “Thank you” for my help!

Take care of yourself and have a good day.

 

           Regards,

                

                 

 

 

Bernard42.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.