Driver for Photosmart 8750 on Mac

[Davide11]

Since updating to Catalina 10.15.4 I can no longer print to my Photosmart 8750. The Driver Download Support page suggested a new driver was required. Unfortunately the automated system has now been running for over an hour to compile a list of available drivers without returning any results.

Is there somewhere I can get the driver without using these automated systems?

Thanks,

Davide

[ShlomiL · Accepted solution]

Hi Davide,

Please unplug the printer cable from the Mac and then reet the printing system as following:

*Be aware that resetting the printer system will remove any existing print queue and reset any customized driver settings.

Click the Apple menu, and then click System Preferences.
Select Printers & Scanners.
Right-click (or Ctrl + click) your product in the Printers list in the left panel, and then click Reset printing system.
Click OK to confirm the reset.
Type your user Name and Password.
Click OK. The printing system resets.

Next, download and install below drivers package:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/ASU/HPPrinterDrivers5.1.dm...

Finally, ensure the printer is powered on and connected to your Mac.

Click the Apple icon and select System Preferences.

Click Printers & Scanner and press the plus sign.

Select your listed printer, within the Use drop-down menu be sure to select the HP Photosmart 8700 series and press the Add button.

Now try printing to ensure its functionality.

Shlomi

[Davide11]

Hi ShlomiL,

Followed all that without problem thanks. Mac did not automatically find the printer when I reconnected it so I specified the IP shown on the device. That allowed me a dropdown to select the driver for the Photosmart 8700 series. Printers and Scanners in System Preferences confirms the printer is installed, turned on and idle. 

Mac initially shows 'Printing' but after 10-15 seconds changes to 'Printer is not responding'. Printers and Scanners shows the printer 'In use'.

If I open the HP Utility it responds 'Unable to communicate with the selected device'.

Davide

[Davide11]

Shlomil,

Now it works! I added one final step to your instructions - a factory reset on the printer. As soon as I did this the Mac recognised the printer and they are once more talking to each other.

Thanks for your help.

Davide