Driver installation Error for HP LaserJet Pro M12a

[TiongAik]

Just purchased a new HP LaserJet Pro M12a printer and the installation driver having problem with windows 10.

After installation show error message and not able to use the newly purchase printer.

Need help on the driver that compatible to windows 10.

[Chimney_83]

Greetings @ TiongAik, 

Welcome to HP Forums and Thanks for the post. 

I understand that you are unable to complete the installation of the printer on your computer running on Windows 10, is that right?

Not to worry, I will be glad to assist you. 

How is the printer connected to your computer? USB or wireless. 

Request you follow the procedure mentioned below to uninstall the printer software and settings completely and install it back. 

Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)

Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)

Go to devices and printers, select any printer listed there and you will get some options on the top. 

Click on print server properties. 

You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.

Delete all the instances of your printer listed in devices and printers.

Restart the PC.

Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 

Type %temp% in the run box and click Ok or hit the Enter button.

It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files, ignore them).

If possible, delete the printer from the registries using Regedit or using any other 3rd party application.

Restart the PC again. 

Download the latest full feature driver from www.hp.com/drivers and install it on the computer.

Power On/Connect the printer to your computer only when the setup prompts for the printer. 

Let me know if this helped. 

[TiongAik]

Hi Chimney_83,

Thanks for your advice and assist.

The printer is connected to my PC on the USB.

I had did as per your advice and reinstall again the software driver.

The error still remain the same and not even prompt for any connection to printer message.

Is it i need to sellect for other printer during the installation?

I'm selecting HP LaserJet Pro M12a, because this was the printer that i purchased.