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‎11-18-2017 05:19 AM - edited ‎11-18-2017 06:16 AM

HP Recommended
Product: HP ENVY 4524
Operating System: macOS 10.12 Sierra

:generic: Hi there,

 

I have tried for several hours to somehow install the driver needed for my operating system (mac OS 10.12 Sierra, macbook air)

 

 

While the installation / download is in progress, the installation app keeps saying something like ' cannot finish installation / download' network connection lost. :indifferent:

 

However my network connection isn't lost at all, is working great as are all my (newly downloaded and older) apps. And yes, I have followed all the official steps and troubleshooting steps. 

 

Before I used windows 10 / pc. Everything worked fine. 

 

On the fora I see a lot of complaints from Apple users, using recent (updated) Operating Systems and losing connection. Could it be HP still has to fix it's driver from the 123 site? 

 

Also, downloading/installing with a cable won't be an option as an macbook air hasn't got an entrance for a network cable (and it shouldn't need one either for downloading a simple driver). 

 

I would love a fix / solution because I need to print on a daily basis. 

 

Looking forward to some help here, many thanks in advance! :OpenSmile:

 

🙂

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-18-2017 07:59 AM

HP Recommended

Hi,

Download and install below drivers:

http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-esse...

 

Once done open System Preferences > Printers & Scanners and click the plus sign.

Select the listed printer, within the Use drop down menu be sure to select the printer model.

 

Next install HP Easy Scan from the store below:

https://itunes.apple.com/us/app/hp-easy-scan/id967004861?mt=12

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

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3 REPLIES 3

‎11-18-2017 07:59 AM

HP Recommended

Hi,

Download and install below drivers:

http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-esse...

 

Once done open System Preferences > Printers & Scanners and click the plus sign.

Select the listed printer, within the Use drop down menu be sure to select the printer model.

 

Next install HP Easy Scan from the store below:

https://itunes.apple.com/us/app/hp-easy-scan/id967004861?mt=12

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎11-18-2017 09:13 AM

HP Recommended

Great, it works! 

 

 

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‎07-19-2018 08:46 AM

HP Recommended

I followed your instructions to install my HP Envy 4524 to my Mac with High Sierra after an upgrade (it worked peerfectly before).  That seemed to work but when I download HP Easy Scan and Open it I don't see my HP Envy as an option.  I do see a Photoshop 5555 which I no longer have and have deleted the software for.  How can I get Easy Scan for my Envy?

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