Driver installation

[JF28]

I had some software updates.  After that I couldn't print.  I tried to uninstall and reinstall the driver but the driver wouldn't install.  It had a message. Error Initialising - Could not find output file.  I searched the message board and cannot find answer.  Nor does the virtual chat assistant help.  

[sandytechy20]

@JF28

Welcome to HP support community.

Did you uninstall the printer driver for root level and then reinstall the printer driver?

If not, follow the bellow steps:

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[JF28]

Hello

Regarding the solution: 

a) I removed the HP Printer  in both the programs and printers, as you said

b) I opened the printui.exe as you said but there was no Driver tab.  There was only the printer user interface.  

Then I closed it and I tried to download the printer  But the same message appeared.  

Extraction failed - cannot open output file .  

I also disabled the firewalls to see if it was because it was a firewall issue but the same message appeared:  Extraction failed - cannot open output file 

[sandytechy20]

@JF28

This might require remote access of your computer to fix this issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.