Driver is unavailable.

[WardCF]

Product number: W2G51A.  Can someone send me the link to set up driver for this printer?  The message I get back on my laptop is:  Driver is unavailable.

[WardCF]

Is there any HP tech support person I can actually talk to?

[Bernard42]

               Hello @WardCF ,

Here is the driver for your printer, for Windows 11:

46.4.2644

112.4 MB

Mar 4, 2022

Download

• Click on yes button to say thanks
• Click on the button Accepted Solution if the question is answered
• Please contact me to inform me of the resullt

             Best regards,

[Dianahemes24]

The error “Printer driver is unavailable” means that the driver installed against your printer is either not compatible or is outdated. It may also mean that the driver is corrupt and the computer fails to recognize it.

Regards,

Diana

[Bernard42]

   Hello @WardCF ,

Here is the driver for your printer, for Windows 11:

46.4.2644

112.4 MB

Mar 4, 2022

Download

You will have to uninstall the old driver, remove the occurrences of your printer name in Program and Program ( X86) and install the new full HP driver. Follow the uninstallation procedure that I recommend without uninstall software, follow the procedure, only.

You have to uninstall the old driver in the Windows Control Panel, in "Programs and Features", then right click on the printer line, "remove".

Delete all occurrences that you will find in: Program and Program X86, then, in the Control Panel, right click on your old printer (If it is still there, chances are it is no longer there) the "Remove" if it is present.

Restart the PC. Connect the printer to the power supply, turn it on, then connect a USB cord 1) on the PC side,    2) on the printer you

Connect to USB, during installation ONLY when prompted.( Towards the end of the installation).

Start installing your printer, by right-clicking on the Setup. driver exe installed, installed ''en

as administrator'', let the printer install itself, at the end, restart the PC.

To create a shortcut on the Windows desktop, (to have access to your printer), open the Windows Control Panel, right click on the icon of your

new printer, create a shortcut, yes, on the desktop.

A new shortcut has been created on the Windows desktop.

Open the Windows desktop, left-click on the new shortcut that has been created,

A printer menu appears (See below) with "ink levels", possibility : print, scan, fax, scan,    and fax.

If it works, you can delete the old shortcut on the Windows desktop.

*Turn on your printer, print a test page, by clicking on "Customize your Printer",

''Print a test page''.

That's it, your printer is working again.

             * Click on YES button  to say thanks, 

             * Click on the button Accepted Solution if the question is answered.

             *   Please contact me to inform me of the result. 

                  Best regards,