Driver is unavailable

[Yokosuen]

Why I  cannot print anymore after recently, I have already uninstalled the printer, and reinstalled it, but it showed driver is unavailable.

[A_Gayathri]

Hi @Yokosuen ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting the error the "Driver is unavailable" message for your HP LaserJet M111w Printer typically occurs when Windows cannot communicate with the printer due to missing, outdated, or corrupted drivers. Since you've already uninstalled and reinstalled the printer, there may still be some underlying issues.
 

Here are some steps you can take to resolve the issue:

1. Update Printer Driver Manually

• Download the latest driver:
  • Go to the official HP Support website.
  • Search for the HP LaserJet M111w Printer and select your operating system.
  • Download the latest driver or the HP Smart app (depending on the recommendation).
• Install the driver:
  • Once downloaded, run the setup file and follow the installation instructions.
  • Restart your PC after installation.

2. Use Windows Update to Find the Driver

• Press Windows Key + I to open Settings.
• Go to Update & Security → Windows Update.
• Click on Check for updates. If Windows finds a printer driver, it will automatically download and install it.
• After updates are installed, try printing again.

3. Check Windows Printer Settings

• Press Windows Key + I to open Settings.
• Go to Devices → Printers & scanners.
• Ensure the HP LaserJet M111w is listed.
• If not, click Add a printer and follow the instructions to add it.

4. Use the HP Print and Scan Doctor HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor.
• This tool can detect and fix any driver issues or connection problems with your printer.

5. Remove and Re-add the Printer

• Go to Devices → Printers & Scanners.
• Select your HP LaserJet M111w and click Remove device.
• Re-add the printer by clicking Add a printer or scanner.

6. Check for Windows Updates or Corrupted System Files

• Run the SFC (System File Checker) to check for system file corruption:
  • Open Command Prompt as Administrator.
  • Type sfc /scannow and press Enter.
  • Let it complete, then restart your computer.

Refer to this document:  HP LaserJet M111w Printer User manual

I hope this helps. 

Take care and have a good day.

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