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Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
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hp scanjet enterprise flow 5000 s5

Hi, I'm having an issue with my hp scanjet enterprise flow 5000 s5 after updating to the new drivers where the computer does not recognize the imaging device as being connected to the computer despite it showing in windows. I would really appreciate it if you could give me a download link to an older version of the drivers until this issue is resolved. 

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