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‎12-01-2020 01:14 PM

HP Recommended
Product: HP C7280
Operating System: macOS 10.15 Catalina

I've been using this printer for almost 10 years.  Now when I try to print, I get an alarm message that the Printer Driver is malware that can harm my computer.  I tried downloading a new driver - it didn't help.  What can I do?

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-01-2020 02:14 PM

HP Recommended

Hi,

Download and follow the HP Uninstaller below:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/HP_Uninstaller...

 

Once the uninstall completes, reinstall the latest drivers below for macOS Catalina (10.15):

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/ASU/HPPrinterDrivers5.1.dm...

 

Once done, open System Preferences > Printers & Scanners and click the plus sign, select your printer and be sure to select the printer model from within the Use drop-down menu and check for any difference.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎12-01-2020 02:14 PM

HP Recommended

Hi,

Download and follow the HP Uninstaller below:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/HP_Uninstaller...

 

Once the uninstall completes, reinstall the latest drivers below for macOS Catalina (10.15):

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/ASU/HPPrinterDrivers5.1.dm...

 

Once done, open System Preferences > Printers & Scanners and click the plus sign, select your printer and be sure to select the printer model from within the Use drop-down menu and check for any difference.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎12-01-2020 03:50 PM

HP Recommended

Shlomi -

I followed your process and it worked.  It took 5 minutes or less.  I have my printer back.

 

Thank you so much!

All the best,

Russ

Was this reply helpful? Yes No
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