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‎04-25-2020 09:16 PM

HP Recommended
Product: Envy 5034

I am trying to connect a Surface Pro to the Envy 5034 printer but it's saying the printer doesn't have the driver installed so I can't select the printer to connect to.

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1 REPLY 1

‎04-30-2020 08:00 AM

HP Recommended

Hi @DANNIF72

Welcome to the HP Support Community. I'd be happy to assist you.

 

Make sure the printer and the PC are connected.

  • Make sure the printer and the PC are connected to the same wireless network.
  • This printer supports only 2.4GHz network. So, the PC should be on the 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Use the HP Smart app to print and scan from your Win PC

Click here to download and know more about the app.

 

Alternatively, you may download the full-featured driver from here.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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